Assistant Location Manager at Above Lifestyle

Job Description

• The Assistant Location Manager supports the overall management and daily operations of the restaurant and lounge.
• Working closely with the Location Manager, they ensure smooth coordination across departments, maintain exceptional guest experiences, supervise staff, and uphold brand standards.
• This role requires strong leadership, attention to detail, and hands-on experience in managing high-energy hospitality environments such as restaurants, lounges, and nightlife venues.

Responsibilities

• Assist the Location Manager in overseeing daily operations of the restaurant and lounge.
• Supervise and coordinate the work of front-of-house and back-of-house staff.
• Ensure excellent customer service and handle guest inquiries, feedback, or complaints professionally.
• Monitor staff performance, schedule shifts, and maintain adequate staffing levels.
• Maintain high standards of cleanliness, ambiance, and presentation across all sections.
• Support in managing inventory, supplies, and vendor relationships.
• Oversee cash handling, sales reconciliation, and financial reporting as assigned.
• Implement and enforce company policies, health, and safety standards.
• Support event setups, special promotions, and themed nights to drive traffic and revenue.
• Ensure that service quality and customer satisfaction targets are consistently met.
• Assist in training and motivating staff to deliver top-tier hospitality experiences.
• Coordinate with kitchen and bar teams to ensure efficient order flow and timely service.
• Identify areas for operational improvement and suggest innovative solutions.

Requirements

• Diploma or Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 3 – 5 years of experience in a supervisory or managerial role within the restaurant, lounge, or nightlife industry.
• Strong understanding of hospitality operations, including service flow, guest management, and team coordination.
• Proven ability to manage staff and maintain a positive, efficient work environment.
• Availability to work evenings, weekends, and holidays as required.
• Knowledge of POS systems, inventory management, and basic financial reporting.
• Exceptional organizational, leadership, and multitasking abilities.

Key Skills:

• Excellent communication and interpersonal skills.
• Strong leadership and team-building abilities.
• Customer-focused mindset with a commitment to service excellence.
• Problem-solving and conflict-resolution skills.
• Ability to stay calm and effective in fast-paced environments.
• Attention to detail and operational discipline.
• Good understanding of event coordination and guest experience design.
• Basic financial acumen and analytical thinking.