Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 18, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com

  • Read more about this company

     

    Analyst, Product CEX

    Key Responsibilities:

    • Serve as the primary point of contact for partners’ inquiries, providing prompt and professional response.
    • Coordinate and triage partnership requests to the respective units.
    • Proactively engage with existing and potential partners to understand their needs, address
    • concerns, and identify opportunities for upselling or cross-selling.
    • Guide partners through the onboarding process, ensuring a smooth and seamless transition to our platform.
    • Collaborate closely with cross-functional teams, including IT, Legal, RA, Operations, Risk,
    • Reconciliation, etc, to advocate for the customers and drive product improvements.
    • Manage product life circle and GTM communications including Frequently Asked Questions (FAQs).
    • Conduct training sessions (e.g. Knowledge Quest) and create educational materials to empower internal and external customers to maximize the value of our products.
    • Maintain accurate records of customer interactions and track key metrics related to customer satisfaction and retention.

    Requirements

    Required Skills and Qualifications:

    • Bachelor’s degree in Business Administration, Marketing, or a related field.
    • Proven experience in a customer-facing role, preferably in a SaaS or technology company.
    • Exceptional communication skills, both written and verbal, with a keen ability to empathize and connect with customers.
    • Strong problem-solving skills and the ability to think creatively to resolve customer complaints.
    • Proficiency in CRM software and other relevant tools for managing customer interactions.
    • Ability to multitask and prioritize effectively in a fast-paced environment.

    Preferred Skills and Qualifications:

    • Experience working with Zendesk or similar customer support platforms.
    • Familiarity with agile methodologies and project management principles.
    • A passion for technology and a willingness to learn and adapt to new technologies and processes.
    • Certification in customer service or related fields is a plus

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Avetium Consult Limited on avetiumconsult.zohorecruit.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Avetium Consult Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail