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  • Posted: Sep 2, 2021
    Deadline: Sep 10, 2021
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  • Ades Ventures Nigeria Limited is into Production & Sales of Aflatoxin-free Melon Seeds (Egusi) Exportation of consumer goods Call Center Services International Business Support


    Read more about this company

     

    Administrative Manager

    Location: Ibadan, Oyo

    Job Overview

    • The ideal candidate will ensure the smooth day-to-day running of the AVNL Support Team, ensuring that due process is followed and meeting expectations as and when due.
    • The ideal candidate will act as a mentor to the Support Team as they deliver a unique service, providing high-quality remote support to our clients.

    Responsibilities

    • To provide oversight functions to the growing Support Team
    • To support the HR Department in recruiting and training team members
    • To liaise with the ICT Team in ensuring that all equipment and networks are working optimally.
    • To market the Team's services to intending customers
    • To communicate and be the focal point for the dissemination of information from management to the team and vice versa.
    • To efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resources so that deadlines are met.
    • To identify and highlight best practices in the Support Team through continuous assessment and recommendations to the Management.
    • To ensure that all team members comply with the organization’s policies as it relates to different matters, and reporting deviations to the HR Department for investigation and disciplinary actions.
    • To compile reports on the Support Team’s activities and communicating findings to the Management, and respond to any further requests for data that are required for analysis.
    • To supervise and work with the Call Center & Customer Service Team in analyzing feedbacks and communicating feedback to the management.
    • To supervise and work with the Sales Team in ensuring smooth processing and delivery of orders.
    • To supervise and work with the CCTV Team and ensure strict adherence to Data Protection Policy.
    • To supervise and work with the Online Team in all areas which include Social Media Management, Digital Marketing, Live Chat, Graphic Design, etc.
    • To ensure that all team members strictly adhere to the Privacy and Data Protection Policies.
    • To conduct performance appraisals for the team, identifying weaknesses and offering training and mentoring in areas that require it.
    • To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.

    Key Competencies

    • B.Sc / HND in any Management or I.T. related field.
    • An MBA is an added advantage.
    • Previous managerial experience.
    • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
    • Basic I.T. Skills.
    • Excellent written and verbal communication skills.
    • Exceptional report presentation skills.

    Essential Skills:

    • Business development skills.
    • Previous managerial work experience.
    • Previous work experience in the sales/marketing field.
    • Exceptional communication and managerial skills.
    • Possess cultural awareness and sensitivity.
    • Exceptional interpersonal and customer service skills.
    • Proven ability to work within a cross-departmental team.
    • Self-motivated.
    • Basic digital marketing skills.
    • Basic knowledge in Graphic Design.
    • Intermediate knowledge of HTML.

    Salary
    N150,000 - N200,000 monthly

    Method of Application

    Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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