Administrative Manager at Ades Ventures Nigeria Limited

Location: Ibadan, Oyo

Job Overview

• The ideal candidate will ensure the smooth day-to-day running of the AVNL Support Team, ensuring that due process is followed and meeting expectations as and when due.
• The ideal candidate will act as a mentor to the Support Team as they deliver a unique service, providing high-quality remote support to our clients.

Responsibilities

• To provide oversight functions to the growing Support Team
• To support the HR Department in recruiting and training team members
• To liaise with the ICT Team in ensuring that all equipment and networks are working optimally.
• To market the Team's services to intending customers
• To communicate and be the focal point for the dissemination of information from management to the team and vice versa.
• To efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resources so that deadlines are met.
• To identify and highlight best practices in the Support Team through continuous assessment and recommendations to the Management.
• To ensure that all team members comply with the organization’s policies as it relates to different matters, and reporting deviations to the HR Department for investigation and disciplinary actions.
• To compile reports on the Support Team’s activities and communicating findings to the Management, and respond to any further requests for data that are required for analysis.
• To supervise and work with the Call Center & Customer Service Team in analyzing feedbacks and communicating feedback to the management.
• To supervise and work with the Sales Team in ensuring smooth processing and delivery of orders.
• To supervise and work with the CCTV Team and ensure strict adherence to Data Protection Policy.
• To supervise and work with the Online Team in all areas which include Social Media Management, Digital Marketing, Live Chat, Graphic Design, etc.
• To ensure that all team members strictly adhere to the Privacy and Data Protection Policies.
• To conduct performance appraisals for the team, identifying weaknesses and offering training and mentoring in areas that require it.
• To ensure that excellent performance is acknowledged and reasons for success are shared amongst the team to the benefit of all.

Key Competencies

• B.Sc / HND in any Management or I.T. related field.
• An MBA is an added advantage.
• Previous managerial experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Basic I.T. Skills.
• Excellent written and verbal communication skills.
• Exceptional report presentation skills.

Essential Skills:

• Business development skills.
• Previous managerial work experience.
• Previous work experience in the sales/marketing field.
• Exceptional communication and managerial skills.
• Possess cultural awareness and sensitivity.
• Exceptional interpersonal and customer service skills.
• Proven ability to work within a cross-departmental team.
• Self-motivated.
• Basic digital marketing skills.
• Basic knowledge in Graphic Design.
• Intermediate knowledge of HTML.

Salary
N150,000 - N200,000 monthly