Administrative / Front Desk Officer at Alex Reid West Africa

Job Summary

• The company is seeking to employ a responsible and responsive Administrative / Front Desk Officer who will provide customer service/reception and administrative duties in our Lagos office.

Responsibilities

• Welcoming and attending to visitors and customers
• Follow up / liaise with customers on phone using ARWA customer care approach.
• Process sales orders that reach the company by telephone, letter, e-mail or website
• Keep track of daily, weekly, and monthly sales, and submit reports and relevant documentation as required
• Attend meetings, take notes and accurately type minutes / documents as required
• Learn and understand Alex Reid West Africa product offering.
• Use a range of office software, including email, spreadsheets, databases and company in-house financial system (i.e. QuickBooks) for processing orders, record keeping
• Running errands
• Maintain office budget (petty cash), and ensure expenditure receipts and documentation are recorded and filled
• Monitor company email account(s), and respond to queries within defined time
• To assist with the dissemination of information e.g. updating ARWA Website and relevant social media pages, preparing and sending out SMS to customers.

Requirements

• OND qualification with a minimum of 2 years experience.