Admin – Data & Communications Management Executive at Safety Consultants and Solutions Provider Limited

Job Summary

• The Admin – Data & Communications Management Executive is responsible for managing organizational data, digital communications, and online engagement platforms to support efficient operations, decision-making, and stakeholder interactions.
• This role is a data-driven, technology-enabled approach to managing large-scale online customer interactions, internal communications, and reporting.
• The role requires a strong IT background, hands-on experience with online CRM tools, large customer service environments, and data visualization for management reporting.
• The position supports management by ensuring data integrity, actionable insights, and seamless communication across internal teams and external stakeholders..

Key Responsibilities

• Manage and maintain centralized databases for customers, projects, vendors, and internal operations.
• Administer and optimize online CRM platforms for large customer service operations, ensuring accurate data capture, updates, and reporting.
• Coordinate online customer communication channels (email platforms, CRM portals, ticketing systems, dashboards).
• Develop and manage data dashboards, visual reports, and performance metrics for management review.
• Analyze operational, customer, and service data to identify trends, gaps, and improvement opportunities.
• Ensure data accuracy, integrity, security, and compliance with company policies.
• Support interdepartmental communication through structured reporting, documentation, and digital collaboration tools.
• Plan, coordinate, and track service-related activities across Operations, HSE, Engineering, Sales, and Marketing using data-driven tools.
• Prepare periodic reports on service delivery, customer engagement, response time, and system performance.
• Support online marketing, digital communications, and brand visibility through data-backed insights.
• Maintain document control systems, digital records, and audit-ready documentation.

• Provide technical support for CRM usage, data tools, and reporting systems to internal users.
• Liaise with IT vendors, system integrators, and software providers as required.
• Continuously improve processes through automation, analytics, and system enhancements.
• Professionally manage all prospective and actual customers of the company.
• Represent SCSP in exhibitions, trade shows, and others.
• Active use of Customer Relationship Management (CRM) tool.

Qualifications & Experience

• BA / BSc Degree from an accredited university, preferably in Information Technology, Computer Science, Data Science, Information Systems, Communications Technology, or related field.
• 2–5 years’ experience in data management, online customer service platforms, CRM administration, or digital operations.
• Proven experience working with large online customer databases or high-volume customer service environments.
• Strong proficiency in data visualization and reporting tools (e.g., dashboards, analytics platforms, advanced Excel)
• Strong time management skills -- ability to prioritize and meet deadlines
• Diligent work ethic- must be self-motivated and take a proactive approach to work schedule
• Demonstrated ability to thrive under pressure in in a fast paced, entrepreneurial environment.

Skills & Competencies:

• Excellent organizational and time-management skills.
• Strong written and verbal communication skills for client interactions.
• Attention to detail and high standards for data/document accuracy.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in MS Office, CRM tools, and cloud-based collaboration platforms.
• Analytical mindset with problem-solving capabilities.
• Ability to work independently in a hybrid environment.

Key Interfaces:

• Clients / Stakeholders
• Project Managers / Technical Teams
• Sales, Marketing & Operations Teams
• Regulatory or Compliance Bodies

Travel Requirements:

• Occasional travel may be required for client meetings, audits, or project oversight (approx. 10–15%).