Accounts Officer - Refund Desk at United Nigeria Airlines

Reports to: Revenue Accountant

Key Responsibilities

• Receives and collates all Refund Application forms with ticket details as may be submitted by locations / stations / Customer Service desk and customers.
• Registers promptly all Refund Applications in Refunds register (database)
• Checks status of each ticket from the reservation system as to ascertain current status – if ticket is unused / partly used / refundable.
• Scrutinizes all Ticket Refund Applications and supporting documents as to ensure completeness of documentation and eligibility for refunds.
• Scrutinizes all Refund requests relating to unticketed transactions and relevant supporting documents to ensure completeness of documentation and eligibility for refunds.
• Updates Payment details for each refund application processed in the Refund Register upon payment of Refundable amount.
• Responds promptly and correctly to the numerous day to day requests by the Commercial Team for confirmation of online payment transactions through the Paystack platform.

Qualification, Experience & Skills

• B.Sc. Degree or HND in Accounting
• 3 - 5 years experience in similar role in an airline or Travel Agency.
• Working knowledge of Videcom Reservation System would be an added advantage.
• Excellent communication and interpersonal skills.
• Must be Computer literate.