HouseKeeping Manager (Hotel) at eRecruiter Nigeria

Details:

Our client provides market leading hotel management services through high value property design, innovative revenue generation tactics, aggressive revenue management strategies and keen operational oversight, providing an exceptional customer experience and delivering increased asset value to our partners. With a chain of boutique hotels, restaurants and spas, they are ever expanding and look to engage the services of an experienced Hotels HouseKeeping Manager to oversee the affairs of the hospitality chain.

Job Summary

We are looking for a Housekeeping Manager to lead our team of room attendants and ensure we provide excellent customer service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.

Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

Responsibilities

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff daily
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

Requirements

• Must have work experience as a Housekeeping Manager or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends
• Degree in Hospitality or other relevant studies