Management System (ISO) Officer at Food Concepts Plc

Job Purpose

• The officer will be directly responsible for strict compliance with the requirements of ISO 9001:2015 (QMS), ISO 22000:2018 (FSMS), ISO 14001:2025 (EMS) and ISO 45001:2018 (OHSMS) that Food Concepts Plc is certified to.

Core Responsibilities and Key Result Areas

• To ensure smooth coordination and implementation of the Quality Management System, Food Safety Management System, Environmental Management System and Occupational Health and Safety Management in the organization
• To maintain all relevant and applicable documented information (Manuals, procedures (HACCP, PRPs, compliance obligation register etc), checklists and records in line with clauses of the ISO standards
• To ensure compliance with the requirements of ISO standards through internal auditing, and reporting of identified findings during internal audits
• To provide support to stores in identifying root cause, correction and corrective action to prevent re-occurrence of non-conformities identified during certification or surveillance audit
• To provide support to process owners within the organization to ensure conformity to the ISO standards and requirements.
• To ensure readiness of the organization for initial certification through gap analysis, training, awareness, and availability of required documents to enable successful certification process.
• To develop and review procedures and records to ensure compliance with the requirements of the ISO standards (Document control)
• To evaluate and trend reports of monitoring and verification for CCPs and OPRPs
• To evaluate established food safety objectives across the ISO certified stores

Key Performance Indicators

• Efficiency Indicator – Productivity
• Impact Indicator – Customer satisfaction and Fidelity
• Effectiveness Indicator - Value
• Customer service Indicator – Customer complaints
• Safety Indicator – Quality/Safety

Knowledge Requirements

• Knowledge of ISO 22000, 45000, 9001 and 14001 in relation to food industry
• Knowledge of MS office particularly MS Word, Excel and Power Point
• Knowledge of relevant regulatory standards and requirements
• Knowledge of Quality Assurance policies and procedures and Safety – Food, Fire, Occupational Health and Environment
• Knowledge of tools (Canva or other tools for design), methods and concepts of quality assurance
• Knowledge of data analysis skills and statistical analysis

Job Specifications

• Min. B.Sc/HND in Biochemistry; Food Sc & Tech; Microbiology and other related science field
• Possession of any relevant certification such as FSMS certification, FSSC, QMS, Certified Lead Auditor or internal auditor in any of the above-mentioned certifications is essential
• Minimum of 2-3 years’ experience in similar role