Customer Service Officer at Foremost Radiology Consultants Limited (FRCL)

Job Description

• Assist in responding to a wide range of inquiries from the customer and providing advice and information, processing transnational services, (e.g. completion of electronic forms), and ensure customers receive high quality service in all business units in a prompt, efficient and courteous manner.
• Welcomes and attends to customers and directs them to the registration desk when appropriate.
• Maintain and manage customer files and database, Logs customers’ complaints, and acts to ensure prompt resolution.
• Respond to customer enquiries over the phone
• Escalates major customer complaints that have not been resolved
• Maintains effective relationships with existing and potential customers in the most efficient and professional manner.
• Records and saves all relevant hard and electronic copies of customers’ files.
• Documents customers details in the stipulated order
• Documents customer’s information into the appropriate ultrasound list.
• Facilitates communication between customers and doctors.
• Follows up on reports by ensuring timely completion of typing of the reports.
• Documents customer’s information into the appropriate X-ray list.
• Facilitates communication between customers and radiographers.
• Follow up on X-ray reports by ensuring that every film is printed, matched with their request forms and taken to the work station for reporting.
• Ensure that customers are well guided and directed to appropriate sitting/waiting and paying sections
• Escort customers to the Lab and act as courier for laboratory reports between main building and annex.
• Other duties and special projects assigned by management.

Qualifications

• Degree in any discipline.
• 0-1 year Experience
• Age- 23-26 years
• Preferably Female