IT and Communications Assistant at AS Operations West Africa Limited. (ASO)

Job Type: Fixed Term Contract
Start Date: 4th June, 2018.

Responsibilities
Mobile Phone Account Management:

• Preparing bills for approval, rectifying unwarranted charges, matching numbers to names.
• Providing and registering voice and data lines
• Building close relationships with key vendors to ensure that problems are addressed quickly
• Providing credit limit adjustments, additional data requests, rectifying barred or suspended lines
• Migrating lines between projects

Desktop Support:

• Microsoft Outlook: Setup, troubleshooting and desktop user assistance, client side mailbox management on PCs and mobile devices
• Add new users/devices to network, configure network printers on new client computers

Servers:

• Run regularly scheduled server backups
• Be conversant with server 2008, 2012
• A high degree of familiarity with Active directory is required

Networking:

• Ability to setup and manage a local area network. (DHCP, DNS ,maintain security policies
• VPN knowledgeable with VPNs (Virtual private Network)
• Shared file storage

Hosted Services:

• Familiarity with Microsoft Azure and Office 365

Hardware:

• Must be able to perform system upgrades (RAM etc)
• Ability to trouble shoot hardware related problem on IT equipment such as Printers , Laptops and desktops.

Education and Experience

• First Degree in Information Technology from a recognized University or College
• At least 5 years experience working in a large office environment with 50 plus clients to whom you were providing support services

Knowledge, Skills and Abilities:

• Advanced knowledge of Microsoft Office Suite
• Familiarity with Microsoft Azure
• Advanced knowledge of Windows 7, 8 and 10 operating systems (Macbook is highly desirable)
• Ability to run backups on servers
• Knowledge of Server 2008 and 2012
• Knowledge of Active Directory
• Excellent customer service skills
• A very good eye for detail
• Ability to prioritize multiple tasks