ICT / Connectivity Lead at Lily Hospitals Limited

Description

• We are seeking a highly skilled, strategic, and results-driven ICT Lead to oversee the organization's information technology infrastructure, systems, cybersecurity, and digital transformation initiatives.
• The successful candidate will be responsible for ensuring the availability, security, and optimal performance of all ICT resources while driving innovation and technology-enabled business improvements across the organization.
• The ICT Lead will provide leadership in planning, implementing, and managing technology solutions that support operational efficiency, data security, business continuity, and organizational growth.
• This role requires a proactive professional with strong technical expertise, leadership capabilities, and experience managing enterprise ICT environments.

Key Responsibilities

• Develop and implement the organization's ICT strategy in alignment with business objectives.
• Lead the management, maintenance, and optimization of the organization's IT infrastructure, networks, servers, and communication systems.
• Oversee the administration and security of hardware, software, databases, and cloud-based platforms.
• Ensure high availability, reliability, and performance of all ICT systems and services.
• Develop and enforce ICT policies, procedures, and governance frameworks.
• Monitor and manage cybersecurity risks, vulnerabilities, and incident response activities.
• Implement and maintain data protection measures, backup systems, and disaster recovery plans.
• Lead digital transformation initiatives and identify opportunities to leverage technology for operational efficiency.
• Manage ICT projects from planning through implementation and post-deployment support.
• Evaluate emerging technologies and recommend solutions that enhance organizational performance.
• Oversee vendor relationships, service-level agreements, and third-party technology providers.
• Ensure compliance with relevant regulatory requirements, data privacy laws, and industry standards.
• Provide technical leadership and support to end users across the organization.
• Develop and manage the ICT budget, including procurement planning and cost optimization.
• Monitor system performance and prepare periodic reports for management.
• Coordinate user training programs and promote technology adoption across departments.
• Support business continuity planning and ensure minimal disruption to operations during system outages or emergencies.
• Lead, mentor, and develop ICT team members to achieve departmental goals and objectives.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related field.
• 5–8 years of progressive ICT experience, with at least 2–3 years in a leadership or supervisory role.
• Strong knowledge of network administration, server management, cloud technologies, and enterprise applications.
• Experience managing cybersecurity frameworks, information security controls, and risk management processes.
• Proficiency in Microsoft 365, Active Directory, virtualization technologies, and enterprise networking.
• Experience with database management, backup solutions, and disaster recovery planning.
• Knowledge of data protection regulations and information security best practices.
• Strong project management and vendor management experience.
• Professional certifications such as ITIL, PMP, CISSP, CISM, CCNA, MCSE, Azure, AWS, or related certifications are an added advantage.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication, leadership, and stakeholder management abilities.
• Ability to work effectively in a fast-paced and evolving environment.