Head of Retail at Teclab Management Services Limited

Core purpose of the Job

• To contribute to the development, implementation, monitoring and review of a business strategy that maximizes the retail net profit by driving sales and controlling costs at regional level;
• To build motivated and high performing teams through the effective leadership and line management to retail staff.

Responsibilities
Task Complexity:

• Analyze and interprete trends to facilitate planning; using information technology to record sales figures, for data analysis and forward planning;
• Ensuring standards for quality, customer service, health, safety, legal and security issues are met;
• Organizing special promotions, displays and events, forthcoming customer initiatives and monitoring what local competitors are doing;
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
• Generate ideas about future retail activities to ensure a cutting edge strategy; maintain up to date knowledge of the market place, competitors and trends;
• Use open feedback mechanisms from the operations team with other departments to ensure the integration of the retail strategy with Minds of other activities
• Takes decisions on matters relating to the day to day retail operations within their defined work area including the strategic planning of resources;
• Translate the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identify and optimize promotional opportunities ensuring these are co -ordinated with wider Mind promotions and campaigns
• Ensures that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
• Ensures all new shop proposals meet the required return on sales prior to submitting any recommendations to the Managing Director; all new shop locations must be visited to ensure they will trade effectively and meet the proposed budgets
• Proactively manage and review the performance and progress of Managers and their locations, sets objectives and targets; works with Training Manager to develop individual training plans for the team.
• Train and develop staff ensuring adherence to Mind’s HR systems and procedures.
• Maintain and constantly develop innovative and cost effective stock generation; monitor stock weekly to achieve bottom line sales budget against monthly targets.
• Regularly produce and present a range of financial / non-financial reports for the Managing Director.

Job Specification (Experience & Training) Academic and Professional

• First Degree in Marketing, Business Administration and Relevant certifications will be an added advantage.
• Minimum of 8 - 10 Years’ Experience.

Skills:

• Excellent communication skills – verbal, written to include report writing and group presentations
• Influencing and negotiation skills
• Well-developed interpersonal skills
• Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price
• Excellent organisation skills, able to prioritize shrewd business sense and a well-developed commercial awareness;
• Ability to plan and execute strategic sales processes
• Ability to deliver results copiously
• Possess excellent specific market knowledge
• Ability to plan and execute strategic sales processes;
• A desire to work as part of a team to generate fresh and innovative ideas;
• A collaborative team player – concerned with the team success as well as individual performance
• Visible Leadership skills – can motivate others to achieve
• Solution orientated, decisive by nature