Customer Service and Ticketing Agent at Ashton & Dave Travels

Details:

Job description:

• Evaluating, Booking, Ticketing, Refunds, etc
• Prospecting, qualifying, developing, and closing sales opportunities within a defined territory
• Forecasting and tracking of sales opportunities
• Achieving sales targets,
• Understanding industry trends, product capabilities and customer requirements,
• Manages Partner Relations with Airlines – Delta, Qatar, Emirates, Kenya Airlines, etc. in terms of deals, promos, discounts, etc…
• Establishing executive level, long term customer relationship for future cross-sell and up-sell opportunities/other services required. E.g. hotel, pick up, Tour packages, Local Transport, visa, insurance, etc
• Ensuring customer satisfaction  -
• Post ticket customer service
• Pre & Post Travel Customer Service
• Provide daily Sales Report
• Provide daily customer feedback form

Requirements:

• Must be educated to a degree level in related field
• Minimum of 3 years in ticketing and customer service experience within either the tourism or hospitality industry.
• IATA certified, Global distribution system (GDS) experience in atleast 2 of the 3 systems (Saber, Amadeus, Galileo)