Business Analyst at Jumia Nigeria

Responsibilities

• As Business Analyst , you will manage all facets of customer experience data -from web analytics to voice of customer data -for Jumia.
• The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience programs.

In particular you will:

• Develop actionable insights from multiple data sources
• Quantify the impact of programs and campaigns through reporting and analysis
• Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
• Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
• Lead the development and execution of a periodic reporting framework in collaboration with other team members
• Conduct relevant customer behavior analysis, competitive analysis and industry research
• Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
• Create holistic dashboards by pulling data from different data sources
• Provide expertise and guidance to business on: Segmentation, Campaign analysis, analysis of performance, benchmarking, propensity-to-buy and response modelling
• Understand relevant technology applications

Professional Skills & Qualifications

• Bachelor's Degree in Economics, Statistics, Engineering, or other related discipline.
• 3 - 5 years of related professional hands-on experience working with data/analytics dashboards
• Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., Excel graphics, PowerBI, Qlikview, Tableau,)
• Knowledgeable of statistical analysis, quantitative analytics, forecasting/predictive analytics, and multivariate testing (A/B testing)
• Capable of explaining complex analytical methodologies and concepts in nontechnical language
• High level understanding of data management, e.g. MS SQL, or other tools

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.