Restaurant Operations Supervisor at Stresert Services Limited

Role Objective:
Supervising and coordinating the staff; ensuring the smooth running of the restaurant; making sure there are no hitches during and after service to customers in the assigned locations.   

Work Activities:

• Operations Management of the Restaurants and Outdoor Projects
• Lead, supervise and monitor operational activities
• Provide strategic and tactical operational direction
• Direct cleaning of kitchen and dining areas to maintain sanitation standards
• Maintain budget, pay bills, monitor bookkeeping records and perform other record keeping tasks
• Work closely with the Productions units to estimate quantities of foods, beverages, and supplies to be ordered for all the outlets
• Monitor and oversee purchases of raw food and beverages ; coordinate supply requisitions for the different outlets
• Ensure that the frontline staff are properly kitted and knows what to do
• Arrange for maintenance and repair of equipment and other services
• Total receipts and balance against sales, deposit receipts.
• Schedule work hours for servers and kitchen staff.
• Ensure the kitchen utensils and eating area are properly cleaned for use
• Ensure delivery of outdoor foods are on time as scheduled
• Establish and ensure routine and reactive maintenance for all restaurant equipment

Effective People Management

• Supervise all direct and indirect reports and support performance management systems for all staff
• Ensure continuous training and capacity development of the entire work force

Marketing & Business Development
Work closely with the marketing units to drive sales, marketing and business expansion activities of the organization

Customer Relationship Management

• Develop and maintain business relationships with all key client and prospect contacts
• Lead and ensure excellent customer relationships
• Resolve customer complaints about food quality or service (if any)
• Ensure timely and satisfactory resolution of all customer complaints/issues: within 24 hours.

Required Skills, Experience & Education:

• Supervisory Skills
• Customer Service Skills
• Planning & organizing skills
• Ability to cope well under pressure
• Ideal candidate must be firm, honest, hard working and credible
• Minimum of 5 years supervisory role in the food/hospitality/Industrial Catering industry.
• Degree in Hotel & Catering Management or other social sciences field

Salary
Salary is between N60, 000 – N70, 000/m + daily feeding + other benefits