Teller at United Bank for Africa (UBA)

Location: Lagos Island, Lagos
Reference No: HRBPNT01
Contract Type: Permanent
Job Functions: Accounting, Operations
Industries: Banking / Finance & Investment

Role and Responsibilities

• Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
• To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
• Verify and receive loan and utility bills payments.
• Time-stamp(Validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action
• Reconciles cash drawer by proving cash transactions; counting and packaging the money, turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
• Ensure proper and accurate balancing of cash transactions on a daily basis and ensure there is no pending transaction left on the system before closing for the day.
• Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.
• Escalate issues on cash shortage, overpayment, loss and theft.
• Maintain the highest level of confidentiality with all information obtained
• Comply with all bank and regulatory body policies, procedures and regulations
• Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
• Other duties as assigned by the Cash Officer

Educational Qualification

• Minimum Educational level- OND in any related discipline

Experience:

• Previous teller experience preferred but not required.
• Minimum experience- NIL

Competences
Knowledge:

• Banking operations, policies and procedures
• Familiar with retail banking regulations and teller roles and responsibilities relating to each
• Basic Accounting and Mathematical skills
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.

Skills:
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees:

• Strong communication & organizational skills
• Good Numerical skills
• Detail oriented, high degree of accuracy and attention to details
• Ability to work in a fast-paced environment & under pressure as needed
• Fast and error free processing
• Ability to be calm under pressure
• Good team player