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  • Posted: Nov 29, 2017
    Deadline: Dec 7, 2017
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    UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
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    Teller

    Location: Lagos Island, Lagos
    Reference No: HRBPNT01
    Contract Type: Permanent
    Job Functions: Accounting, Operations
    Industries: Banking / Finance & Investment

    Role and Responsibilities

    • Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
    • To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
    • Verify and receive loan and utility bills payments.
    • Time-stamp(Validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action
    • Reconciles cash drawer by proving cash transactions; counting and packaging the money, turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
    • Ensure proper and accurate balancing of cash transactions on a daily basis and ensure there is no pending transaction left on the system before closing for the day.
    • Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.
    • Escalate issues on cash shortage, overpayment, loss and theft.
    • Maintain the highest level of confidentiality with all information obtained
    • Comply with all bank and regulatory body policies, procedures and regulations
    • Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
    • Other duties as assigned by the Cash Officer

    Educational Qualification

    • Minimum Educational level- OND in any related discipline

    Experience:

    • Previous teller experience preferred but not required.
    • Minimum experience- NIL

    Competences
    Knowledge:

    • Banking operations, policies and procedures
    • Familiar with retail banking regulations and teller roles and responsibilities relating to each
    • Basic Accounting and Mathematical skills
    • The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.

    Skills:
    Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees:

    • Strong communication & organizational skills
    • Good Numerical skills
    • Detail oriented, high degree of accuracy and attention to details
    • Ability to work in a fast-paced environment & under pressure as needed
    • Fast and error free processing
    • Ability to be calm under pressure
    • Good team player

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on uba.jb.skillsmapafrica.com to apply

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