Ongoing Recruitment at United Bank for Africa Plc (UBA)

The Programme

• UBA Campus Ambassador programme offers a unique opportunity for students of tertiary institutions in Nigeria and across Africa to be part of a dynamic and forward thinking Pan-African bank by representing the brand on campus.
• The initiative is part of the bank’s commitment in developing creativity and leadership abilities amongst young people in the continent of Africa.
• The programme is designed to be a learning experience and a highly rewarding one for selected students while providing them a platform to build their leadership capabilities and showcase their diverse talents.

Responsibilities for the UBA Campus Ambassador Role

• Represent the UBA brand on campus
• Provide insights that will help UBA better understand campus requirements unique to each region
• Learn about UBA products/ services and promote their adoption within the campus
• Plan and host fun events on campus to amplify the UBA brand
• Build relationships on campus with the school authorities, faculty and student groups
• Identify trends and opportunities that UBA can leverage on within the campus community
• Implement various UBA initiatives within the campus

What Qualifies an Ammbassador

• Must be a registered full-time undergraduate student of any tertiary institution in Nigeria and Africa countries where UBA operates
• Must be actively involved with student groups and influential within the campus community
• Must have established social media presence with demonstrable followership
• Should possess experience in engaging stakeholders within the school community
• Should have the ability to gather feedback and provide innovative insights
• Should be able to dedicate 3-4 hours weekly
• Must be highly professional in general conduct
• Should have a UBA account

What Does a Campus Ambassador Stand to Benefit

• Development of Intellectual, leadership and creative skills through periodic training
• Monthly stipend
• Gift pack with UBA branded collaterals
• Network and collaborate with other ambassadors from campuses across Africa
• Career advisory, mentorship and interaction with managers in UBA
• Free tickets to UBA events
• Learn about UBA culture and career opportunities
• Inclusion of UBA campus ambassador experience to your resume
• Awards

Application Steps

• Qualified students are expected to log on to www.ubagroup.com/campusambassadors and complete an online form with required personal data and a motivation letter highlighting why they should be selected.

Other steps include:

• Follow @ubagroup on Facebook, Twitter , Instagram and Youtube
• Create a short video describing how your skills and experiences are relevant to the role
• Upload the video on your social media page with the hash tag #UBACampusAmbassador
• Ensure to tag or mention @UBAGroup in your post. Candidates with high engagement stand a chance to be fast tracked into the application process

Note: UBA reserves the right to disqualify applicants and /or rescind ambassadorship accorded to any student if deemed to have contravened the terms and conditions of the programme.

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Location: Lagos Island, Lagos
Reference No: HRBPNT01
Contract Type: Permanent
Job Functions: Accounting, Operations
Industries: Banking / Finance & Investment

Role and Responsibilities

• Represent the bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers
• To accept retail and/or commercial deposits, loan payments, process checking and savings withdrawals
• Verify and receive loan and utility bills payments.
• Time-stamp(Validate) and signature-verify all customers’ requests and refer those that require call-back/status approval to supervisor for action
• Reconciles cash drawer by proving cash transactions; counting and packaging the money, turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
• Ensure proper and accurate balancing of cash transactions on a daily basis and ensure there is no pending transaction left on the system before closing for the day.
• Promote the bank’s products and services by cross-selling, ascertaining customers need and directing customers to the customer relationship officers or officers concerned.
• Escalate issues on cash shortage, overpayment, loss and theft.
• Maintain the highest level of confidentiality with all information obtained
• Comply with all bank and regulatory body policies, procedures and regulations
• Answer customer inquiries and refers customers to the proper service area for issues that cannot be resolved at the teller line
• Other duties as assigned by the Cash Officer

Educational Qualification

• Minimum Educational level- OND in any related discipline

Experience:

• Previous teller experience preferred but not required.
• Minimum experience- NIL

Competences
Knowledge:

• Banking operations, policies and procedures
• Familiar with retail banking regulations and teller roles and responsibilities relating to each
• Basic Accounting and Mathematical skills
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.

Skills:
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees:

• Strong communication & organizational skills
• Good Numerical skills
• Detail oriented, high degree of accuracy and attention to details
• Ability to work in a fast-paced environment & under pressure as needed
• Fast and error free processing
• Ability to be calm under pressure
• Good team player