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  • Posted: Oct 9, 2017
    Deadline: Oct 10, 2017
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    Feminik Logistic is a global supplier of transport and logistics solutions. We have offices in more than 5 cities in Nigeria and an international network of partners and agents, making us a truly global player that offers services worldwide.
    Read more about this company

     

    Head of Operation (Courier & Logistics)

    Location: Ikeja, Lagos

    Job Summary

    • The Operations Manager will be responsible for the implementation of business measures and strategies related to Feminik Logistics business drive.

    Key Functional Areas of Responsibilities

    • To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and company standards
    • To ensure all pick-ups are performed on time to meet committed service standards and the documentation is correct
    • To ensure timely and accurate communication of information which affects service quality
    • To manage and ensure strict compliance of security procedures and regulations for Road and Air operations
    • To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets
    • Participation in budgeting and budget implementation process for the courier services business
    • To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people
    • Ensure that all delivery machinery (bikes, bus and truck) and equipment are in good working condition
    • Check that all delivery officers have the correct gear and are always properly kitted when fulfilling orders
    • Provide oversight of the delivery, administrative and customer service units
    • Work with customer service officer to receive and schedule jobs
    • Keep track of all out-of-state and international deliveries and provide status reports to customers and management
    • Work with customer service officer to prepare and send quotes for all international freight
    • Establish priorities and sequences for processing and dispatching of customer requests
    • Assign daily tasks to dispatch officers and track job performance
    • Create and disseminate weekend schedules for staff and keep an updated calendar with records of shifts
    • Create and maintain records of equipment and machinery purchase, servicing, repair and replacement
    • Inspect the office daily and ensure that it is kept tidy
    • Plan and organize tasks and resources to achieve strategic goals and objectives
    • Collaborate and coordinate with other departments to efficiently meet the needs of customers
    • Improve operational systems, processes and policies in alignment with the company’s mission - specifically, support better management reporting, information flow, business process and organizational planning.
    • Manage and increase the effectiveness and efficiency of all vendor/ third party engagements (SME’s, repair workmen, logistic companies) etc.
    • Contribute to short and long-term organizational planning and strategy sessions
    • Assign tasks according to personal abilities and limitations; ensure fair and consistent workload distribution
    • Review operating reports and resolve operational, and maintenance problems to ensure minimum costs and prevent operational delays
    • Monitor, develop and revise standard operational procedures and work practices in accordance with regulatory and organizational standards.
    • Take appropriate and timely action in disciplinary situations; document actions taken in accordance with policy
    • Perform other managerial duties as assigned
    • Stay abreast of all regulatory and statutory requirements and ensure that the company is compliant

    Requirements

    • B.Sc or M.Sc in Business Management, Project management or any related discipline
    • Minimum of 5 years combined Operations and General Management experience ideally served managing a direct express, courier, freight forwarding / international courier / delivery or B2B oriented business services depot
    • At least 5 years’ relevant experience senior operational management role.
    • Those with previous experience in Courier Operations will have a distinct advantage
    • Must be commercially aware with a passion for customer service and delivery with very strict timelines
    • Excellent people management and team leadership skills within a dynamic environment
    • Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities
    • Previous experience in people management is essential
    • Highly flexible and adaptable and keen to work in a different cultural and social environment
    • Ability to multitask
    • Result-oriented team player with exceptional motivation and interpersonal skills.
    • Good written and verbal communication skills
    • High proficiency in MS Office Suite
    • Must be able to prepare management reports and correspondence
    • Good leadership, stress and time management skills

    Method of Application

    Applicants should send their CV's to: info@feminikng.com

    Interested and qualified? Go to Feminik Logistics Nig Ltd on www.linkedin.com to apply

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