Head of Operation (Courier & Logistics) at Feminik Logistics Nig Ltd

Location: Ikeja, Lagos

Job Summary

• The Operations Manager will be responsible for the implementation of business measures and strategies related to Feminik Logistics business drive.

Key Functional Areas of Responsibilities

• To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and company standards
• To ensure all pick-ups are performed on time to meet committed service standards and the documentation is correct
• To ensure timely and accurate communication of information which affects service quality
• To manage and ensure strict compliance of security procedures and regulations for Road and Air operations
• To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets
• Participation in budgeting and budget implementation process for the courier services business
• To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people
• Ensure that all delivery machinery (bikes, bus and truck) and equipment are in good working condition
• Check that all delivery officers have the correct gear and are always properly kitted when fulfilling orders
• Provide oversight of the delivery, administrative and customer service units
• Work with customer service officer to receive and schedule jobs
• Keep track of all out-of-state and international deliveries and provide status reports to customers and management
• Work with customer service officer to prepare and send quotes for all international freight
• Establish priorities and sequences for processing and dispatching of customer requests
• Assign daily tasks to dispatch officers and track job performance
• Create and disseminate weekend schedules for staff and keep an updated calendar with records of shifts
• Create and maintain records of equipment and machinery purchase, servicing, repair and replacement
• Inspect the office daily and ensure that it is kept tidy
• Plan and organize tasks and resources to achieve strategic goals and objectives
• Collaborate and coordinate with other departments to efficiently meet the needs of customers
• Improve operational systems, processes and policies in alignment with the company’s mission - specifically, support better management reporting, information flow, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of all vendor/ third party engagements (SME’s, repair workmen, logistic companies) etc.
• Contribute to short and long-term organizational planning and strategy sessions
• Assign tasks according to personal abilities and limitations; ensure fair and consistent workload distribution
• Review operating reports and resolve operational, and maintenance problems to ensure minimum costs and prevent operational delays
• Monitor, develop and revise standard operational procedures and work practices in accordance with regulatory and organizational standards.
• Take appropriate and timely action in disciplinary situations; document actions taken in accordance with policy
• Perform other managerial duties as assigned
• Stay abreast of all regulatory and statutory requirements and ensure that the company is compliant

Requirements

• B.Sc or M.Sc in Business Management, Project management or any related discipline
• Minimum of 5 years combined Operations and General Management experience ideally served managing a direct express, courier, freight forwarding / international courier / delivery or B2B oriented business services depot
• At least 5 years’ relevant experience senior operational management role.
• Those with previous experience in Courier Operations will have a distinct advantage
• Must be commercially aware with a passion for customer service and delivery with very strict timelines
• Excellent people management and team leadership skills within a dynamic environment
• Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities
• Previous experience in people management is essential
• Highly flexible and adaptable and keen to work in a different cultural and social environment
• Ability to multitask
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Good written and verbal communication skills
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good leadership, stress and time management skills