Customer Solutions Engineer at Google Nigeria

Job Description

•     Working within our Advertising Operations function, you help the wider Global Advertising and Product Operations team better serve Google's worldwide user base for our AdWords product.
•     This fast-paced sales and support team quickly identifies and resolves customer concerns and contributes to the growth of our programs.
•     You continue to hone your account management and relationship-building skills, supporting some of Google's top advertisers and agencies by providing the best possible service via phone, email, or chat.
•     Your responsibilities range from managing advertiser accounts, developing compelling advertising solutions for brand advertisers, to developing scalable support solutions.
•     You work within a diverse team with colleagues throughout Europe, sharing your advanced knowledge of Google products.
•     You are comfortable with a rapidly changing environment, and you have a strong desire to learn.
•     You also boast experience in customer service, sales, marketing, or consulting.

Responsibilities

•     Propose and/or design technical solutions, which include creating prototypes and proofs of concept.
•     Analyze solutions design of customer's systems, including usage patterns and identified inefficiencies.
•     Provide technical consulting and solutions feasibility according to products' Terms and Conditions.
•     Solve customers' business issues with Google technology, brainstorming with the Sales team on technical propositions to enhance customer websites around three vectors: traffic building, user engagement, and conversion capabilities.
•     Present prototypes, demos, and proofs of concept to a wide variety of audiences, which include marketing professionals and engineers.

Minimum qualifications

•     BA/BS degree or equivalent practical experience.
•     Web technologies such as HTTP, HTML, XML, DNS, and TCP/IP, and experience with web services (SOAP, WSDL, and Apache Axis).

Preferred qualifications

•     Technical sales or field sales experience (sales engineering or professional consulting experience an advantage).
•     Applications development experience, working in UNIX and Windows environments.
•     Excellent coding skills in Java, Python, C++, or PHP.
•     Ability to adapt your presentations to the technical level of the audience, and comfort with presenting technical materials to large groups.
•     Fluent in English. French an advantage.