IT Operations Officer at FCSL Asset Management Company

DUTIES AND RESPONSIBILITIES  

• Maintain and enhance databases and reporting structures to support financial and operational decision-making
• Monitor platform performance and log metrics for decision support
• Provide end-to-end user and platform support for internal systems
• Maintain access control logs, support regular system audits, and participate in DR/backup reviews.
• Coordinate version control and patch management for key systems
• Prepare periodic performance reports (daily, weekly, monthly, quarterly) covering KPIs, risk metrics, financial summaries, and departmental scorecards
• Ensure the accuracy, consistency, and completeness of data across systems through regular audits and validation processes
• Recommend improvements to reporting processes, data flow, and system usage to increase efficiency and reduce manual intervention
• Work closely with relevant units to maintain data integrity and accuracy and with finance team to ensure alignment of data inputs and outputs
• Support, upgrade, and troubleshooting of software, productivity tools or ERP systems relevant to finance operations

Maintain strict confidentiality and security of sensitive financial and personnel data.

EDUCATIONAL & PROFESSIONAL QUALIFICATION  

• Bachelor’s degree in information technology, computer science or a related field
• CompTIA A+
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL Foundation (Optional but advantageous)
• Familiarity with financial systems, ERP software, or data analysis tools.

EXPERIENCE

• 2–4 years of relevant experience in IT Operations, data analysis, or reporting roles, preferably within a financial services, banking, or investment environment

COMPETENCY REQUIREMENTS

• Working knowledge of Order Management System/Asset Management System in a support or operations context
• Experience with automation tools like Power Automate, PowerShell scripting, or SQL triggers
• Competence in Windows environments, domain provisioning, and endpoint troubleshooting
• Strong documentation and support ticket management skills
• Ability to interpret complex data, identify trends, and provide actionable insights
• Excellent communication, team collaboration, and proactive problem-solving attitude
• High level of accuracy in handling and reporting data
• Strong knowledge of MS Excel (including pivot tables, VLOOKUP, formulas), SQL, and data visualization tools (e.g., Power BI, Tableau)
• Ability to meet deadlines and handle multiple reporting cycles
• Demonstrates professionalism and discretion in handling sensitive financial and employee data
• Basic understanding of financial regulations and reporting requirements.