Food & Beverage - Outlet Manager at Workforce Group

Job Description
Summary:

• H/She will be responsible for managing the assigned F&B outlet to achieve the highest level of customer satisfaction and quality service while meeting and exceeding financial targets.

Responsibilities

• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• To make sure that hygiene standards are strictly followed as per the F&B department manual
• Supervise the overall service operations.
• To ensure that all the service operation procedures are followed at all times.
• Regular training to be conducted for all staff.
• Prepare schedules for all staff according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times.
• Evaluate the performance of the assigned team and initiate internal development and promotions.
• Handle the welcome and seating of arriving guests.
• Maintain a professional and friendly relationship with the outlet clienteles.
• Establish and update the outlet’s database of regular guests.
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
• Be actively involved in the outlets promotional activities.

Requirements

• 5-7 years working experience in the hotel industries and 3-4 years working experience as an Outlet Manager.
• Ambitious, dynamic, and self-motivated.
• Ability to organize and direct a team that develops top quality food & beverage products with prompt, accurate and personalized service.
• Excellent Communication skills.
• Proficiency in MS-Office Packages (esp. Word, Excel and PowerPoint).
• People Management skills.