Operations Manager (Hotel) at TheJobMag

Job Summary:  The incumbent will oversee the general operations of the hotel including maintenance, security, human resources, food services, etc.

Responsibilities

Are you the one we are looking for? Then you should know that you would be responsible for the following:

• Support and work with all Head of Departments in all aspects of running the hotel.
• Ensure the premises are in operative condition to receive & serve guests.
• Conduct regular operations team meeting with all Head of Departments to discuss routine operational matters and also any staff issues.
• Inspecting all departments with their respective Manager's for cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned.

Desired Competencies & Experience

• Excellent revenue management skills with experience of budgets.
• Working with colleagues to share skills, knowledge, resources and networks.
• Highly focused, have excellent communication skills; be motivated and professional in appearance and presentation.
• A Degree or Diploma in Hospitality Management with a minimum of a First Class or Second Class Upper degree will be preferable.
• Computer Knowledge, MS office.
• Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.