NSMC Engineer, NSS/VAS at MTN Nigeria

Job Description

• To provide specialist advice for the resolution of network related faults emanating from subscribers and the Network Management Center.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by partnering with MTNN’s Partners to improve their processes which in turn will improve the efficiency of MTNN’s operations.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, participating in think-tank activities etc.
• Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
• Source information on technical network related faults
• Liaise with the Friendship Centers, Dealers and Sales Outlets across the country to gather information on network related faults.
• Escalate complex problems to appropriate quarters where necessary.
• Coordinate resolution of network fault reports from the Advanced Help Desk (AHD)
• Interpret technical faults for Switching Systems, Base Station Systems, Transmission and Value Added Systems.
• Attempt first line resolution of all faults related to the HLR.
• Escalate other faults to appropriate quarters and follow up to ensure timely and proper resolution.
• Anticipate and manage change control process.
• Understand and correlate network activity to user impact on planned events.
• Anticipate network related complaints from subscribers; inform all required parties of expected problems and develop plan for speedy rectification.
• Manage MTN product lifecycle from an NMC perspective, ensuring proper awareness, functional description, training, acceptance and operation of new products.
• Prepare and produce periodic reports to NWG Management on network failures, network faults incidences and resolution.
• Compile and distribute reports/information on a daily/weekly/monthly basis to NWG Management and other departments in MTN Nigeria.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours
• On standby throughout the year

Experience & Training     

• Computer science or any related engineering discipline
• Fluent in English
• Experience and comprehension of Telecommunications management network philosophy and practice.
• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience in ICT environment, preferably in a telecommunications company.
• Experience working with UNIX, Solaris and Oracle

Minimum Qualifications

• BEd, BEng, BTech or HND