Bus Development Executive, Priority at Standard Chartered Bank

Job ID: 529909
Location: Victoria Island, Lagos

Job Purpose

• Engage NTB Affluent clients via leads sourced from Alliances, Targeted lists or Employee Banking Team (senior executives) with full Priority offering
• Also handle client-led requests via ATL/online pull
• Activate NTB clients, set up and educate clients on remote channel usage i.e., online, Client Centre, ATM, and hand-over clients to assigned Priority Banking Team
• Do not manage the client relationship beyond acquisition & activation

Other Responsibilities
Prepare & set up (remote):

• Collect info from leads from sources
• Pre-send product bundles description and bank proposition
• Collect all documents (digital) required for account opening and pre-fill forms
• Sources of leads:
  • ATL/ Online leads
  • Alliances
  • Catchment activity
  • Targeted Affluent Lists
  • BC/CC/CIC cross sell
• Target Clients:
  • Priority NTB potential clients

Meet, deep sell & train (in person):

• Meet in person (ensure Priority Banking Team)
• Listen and determine further needs
• Acquire clients with anchor products
• Set up KYC needs with KYC centre
• Educate and conduct initial set up for online, ATMs, Client Centre, and Store

Activate and pass on (remote):

• Activate as per 100 day plan
• Prepare and pass on Client into interacting with the bank via Online, Client Centre, Store and Priority Banking Team

Polices and Guidelines

• To be familiar and comply with all relevant Group policies and local regulations in relation to all products.
• Ensure that all anti-money laundering / Know Your Customer (KYC) and Customer Due Diligence (CDD) guidelines are adhered to.

Anti Money Laundering / KYC / CDD
Remain alert to the risk of money laundering and assist in the Bank’s effort in combating it by adhering to the key principles in relation to:

• Identifying your customer,
• Knowing your customer,
• Reporting suspicions,
• Safeguarding records and
• Not disclosing suspicions to customers.

Group Compliance Performance Objective

• Adherence to laws and regulations, internal risks and compliance policies and Group Code of Conduct
• Completion of all mandatory risk and compliance training including e-learning within stated timeframes
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls.

Projects

• To participate and contribute in the upcoming projects of the department to ensure timely and smooth implementation

Key Relationship
Internal:

• Senior Relationship Managers, RMs and peers in Retail Clients
• Senior Managers, SBIM, BOMs and BOOs of all levels in the Business Units.
• Branches
• Group Internal Audit

External:

• Clients

Contributes to:

• The overall success of Retail Client Nigeria.

Know how and Experienced

• Minimum of 2 years experience in sales.
• Good working knowledge of the bank’s operating systems.
• Good communication and inter-personal skills.
• Good working knowledge of the Bank's products and services.
• Good PC skills.
• Product broadening
• Enhanced multi-product Priority knowledge
• Market and competition knowledge
• Client engagement
• Closing deals
• Client training on digital solutions
• Communication and presentation skills
• Negotiation and objection handling
• Journey completion
• Understanding of KYC principles