Graduate Call Agent (Outbound & Inbound) at Lorache Consulting Limited

Reporting to: Supervisor (Call Center)

Job Roles

• Handle customers complaint, request and queries via inbound calls.
• Will be responsible for calling customers who are overdue on payments on their accounts.
• Make calls to customers who have previously indicated a need for help with technical problems.
• Prepare daily activities report and share with TL/ Supervisor and HOD.
• Ensure relevant communication, data and record are updated and recorded accordingly.
• Identify and escalate situation requiring urgent attention to appropriate department.
• Build customer interest in product and services for all queries being attended to.
• Ensure that calls are answered within defined threshold of 20seconds.

Function/Domain:

• Customer Service/ Customer interaction group.

Requirements
Essential Attribute:

• Computer Knowledge, Internet and Tech Savvy, Customer queries resolving skills, Sales Acumen, Customer focus, Excel Knowledge is a must, Languages (Hausa, Igbo, Yoruba and English)

Desired Attribute:

• Relevant industry experience Preferred.

Qualification and Desired Experience:

• Candidate should possess Graduate / Post Graduate qualification.
• Must have  1-3 Years