Front Desk Attendant at Recore Limited

Job Summary

• The Front Desk Attendant serves as the first point of contact for guests , providing exceptional customer service and ensuring a smooth check-in and check-out experience.
• The role involves managing reservations, handling guest inquiries, and maintaining a welcoming and professional front desk environment.

Key Responsibilities

• Greet and welcome guests warmly upon arrival.
• Manage guest check-in and check-out processes efficiently.
• Handle room reservations, cancellations, and modifications.
• Respond promptly to guest inquiries, requests, and complaints.
• Provide accurate information about hotel services, facilities, and local attractions.
• Maintain accurate guest records and ensure proper documentation.
• Process payments, issue receipts, and balance cash/transactions.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Monitor lobby activity and ensure a clean, organized front desk area.
• Handle phone calls, emails, and other communications professionally.
• Uphold hotel policies, procedures, and service standards.

Requirements & Qualifications

• Minimum of OND/HND/Bachelor’s degree in Hospitality, Business Administration, or related field.
• 1–2 years experience in a front desk or customer service role (hospitality preferred).
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Basic computer proficiency (MS Office and hotel management systems).
• Professional appearance and attitude.
• Ability to work flexible shifts, including weekends and holidays.

Key Skills:

• Customer Service Excellence
• Communication Skills
• Attention to Detail
• Problem-Solving
• Time Management
• Teamwork.