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  • Posted: Feb 10, 2016
    Deadline: Not specified
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  • Contact Solutions Limited, trading as ConSol, is the leading provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges the gap between governments or corporations and their stakeholders using best-in-class technology, facilitating the eff...
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    Contact Centre Agent - Twi Speaking

    Core/ Critical Requirement

    • Ability to speak and understand Twi (preferably Native/Mother-Tongue proficiency level)

    Job Duties/ Responsibilities/ Accountabilities

    • Handle customer complaints or enquiries via telephone, emails or text messages.
    • Provide customers with needed information and support
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers/callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call(outbound/inbound) quality
    • Contributes to team effort by accomplishing related results as needed.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Utilize computer technology to handle high volume of calls
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    • Adherence to call script and call centre policies.
    • Compile reports.

    Educational Qualification:

    • Minimum of BSc, HND or its equivalent in any field.

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