Operations & Customer Support Associate (NYSC Corps Member) at Amy Consulting

Role Overview

Our client is looking for two (2) tech-savvy NYSC corps members to serve as Operations & Customer Support Associates. This is a generalist support role: you will work closely with the founding team, our Business Development Executives, and our customer success function to handle a wide range of ad-hoc tasks that keep the business moving. Tasks will be assigned based on availability and current priorities, so flexibility and a willingness to learn are essential.

This is a work-from-home role. You are not expected to work in the field or attend client sites. All work is done remotely using your laptop and internet connection.

Key Responsibilities

Responsibilities will rotate based on business priorities, but will typically include any combination of the following:

Social Media & Digital Engagement

• Monitor and respond to comments, messages, and inquiries across the company’s social media channels (Instagram, X, Facebook, LinkedIn, TikTok, WhatsApp Business).
• Engage with our online community by liking, replying, and sharing relevant content.
• Flag emerging issues, trends, or PR risks to the team.

Lead Follow-up & Sales Support

• Follow up on leads generated from digital ads, social media, and website form submissions.
• Qualify inbound leads, capture key information, and route them to the right Business Development Executive (BDE).
• Support BDEs in the customer sign-up process — preparing onboarding materials, sending proposals, completing forms, and chasing required documents from prospective clients.
• Schedule demos, follow-up calls, and meetings between BDEs and prospects.
• Help BDEs close deals by handling any back-office or administrative steps required.

Customer Support & Issue Resolution

• Respond to customer complaints, inquiries, and feedback across email, phone, WhatsApp, and in-app channels.
• Resolve straightforward issues directly; escalate technical or complex issues to the relevant internal team.
• Keep customers informed on the status of their issues until resolution.
• Maintain a clear log of customer interactions and outcomes.
• Provide administrative support to the founding team and any department that requires extra hands.
• Help with data entry, basic research, document preparation, and other ad-hoc tasks.
• Take on any reasonable task assigned in support of the company’s commercial and operational goals.

Requirements

Must-Have

• Currently serving NYSC corps member, available to be deployed to Noveletech as your Place of Primary Assignment (PPA).
• Personal laptop with reliable internet access (data allowance will be provided).
• Tech-savvy — comfortable picking up new web and mobile applications quickly, with strong working knowledge of common productivity tools (Google Workspace, Microsoft Office, WhatsApp, etc.).
• Excellent written and verbal communication skills in English.
• Strong sense of ownership; able to work independently with minimal supervision.
• Reliable, punctual, and responsive during agreed working hours.
• Professional and empathetic when dealing with customers and prospects.

Nice-to-Have

• Prior internship or work experience in customer support, sales, marketing, or operations.
• Familiarity with social media management, CRM tools, or basic digital marketing.
• Comfort with spreadsheets and basic data handling.
• Background in Marketing, Business Administration, Communications, or a related field.

Working Arrangement

• 100% remote (work from home). No field or client-site visits required.
• Standard working hours: Monday to Friday, in line with NYSC PPA guidelines.
• Regular check-ins and task assignments via WhatsApp, Slack, and video calls.
• Compulsory attendance of NYSC weekly Community Development Service (CDS) is fully respected.

Compensation & Benefits

• Monthly stipend in line with industry standards for NYSC corps members.
• Data allowance to support remote work.
• Hands-on exposure to a fast-growing technology startup across sales, marketing, and operations.
• Mentorship from the founding team and an opportunity to be considered for a full-time role on successful completion of NYSC service.