Lead Africa Graduate Program - Technical Support Specialist at IBM - International Business Machines

Job Description

• For over 100 years, IBM has led the world in creating innovative solutions and products that have changed not only business, but history as well. And with our global scale and breadth of disciplines, we offer endless opportunities for leaders to grow and succeed in the company of the very best. And that's where you come in,In today’s intensely competitive global marketplace, IBM is recruiting extraordinary leaders, people who not only succeed but enable others to as well. We have opportunities for talented, Bachelor's and Master's Degree level qualified individuals across every area of our business and in many countries across Africa and Middle East.
• The Program will offer a group of high-potential individuals an exceptional opportunity for accelerated career development in Technical Support Services and Business Development, within multiple functions - leading towards a global career in IBM and focus on growth markets.
• In addition to building your business acumen, you will take advantage of IBM's world-class leadership development programs, and networking experiences, and be closely mentored and coached by senior IBMers.
• An innovative approach that blends together hands-on direct working experience and industry leading edge certification classes for IBM sales and technical services.

This will allow you to be exposed to key drivers of success as a future IBM leader, including:

• Inspire, motivate, and develop individuals, teams, and organizations.
• Manage profit and loss and understand key drivers for the business.
• Create strategies and bring about change in a globally integrated enterprise.
• Excel and adapt to doing business in a volatile, complex and ambiguous global marketplace.
• Ensure the priorities and resources of key functions are aligned with business goals.

Required Technical and Professional Expertise

• At least 1 years experience in supporting transformation program with progress and status updates
• At least 1 years experience in supporting processes and training teams with roll out plans
• At least 1 years experience in account management system with relevant and appropriate data and analysis
• At least 1 years experience in Working with the Delivery Analysts to establish cause and corrective actions based on process behaviors
• Web/mobile technology knowledge
• Analytical skills

Preferred Technical and Professional Experience

• At least 2 years experience in supporting transformation program with progress and status updates
• At least 2 years experience in supporting processes and training teams with roll out plans
• At least 2 years experience in account management system with relevant and appropriate data and analysis
• At least 2 years experience in Working with the Delivery Analysts to establish cause and corrective actions based on process behaviors
• Web/mobile technology knowledge
• Analytical skills

Qualifications

• Required Education Bachelor's Degree.
• Preferred Education Master's Degree.