ICT Supervisor at Medecins Sans Frontieres

Main Purpose

• Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and ser-vices, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Accountabilities

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and ser- vices in the mission, in accordance with MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access rights, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users.
• Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the
• Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd-line support, as well as with external providers, to ensure any incidents or problems that cannot be resolved at his her level are appropriately escalated.
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines.
• Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Performing any other task, specific to his/her area of speciality, as defined in his/her job description and according to the line manager.

Requirements

• Education Essential: University Degree or Diploma in related field
• Desirable: Certifications in the domain
• Experience: Preferably 1-2 years of proven experience in IT or technical functions

Languages:

• Preferably technical English
• Expertise in the latest version of Microsoft Operating System and business applications (Office365)

Knowledge:

• Good knowledge of computer hardware and maintenance processes, network theory and
• their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)

Competencies:

• Understanding in Server Management (latest version of Microsoft Operating System, Active Directory) and virtualisation (Hyper-V)
• Un derstanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
• Teaching and supporting skills
• Commitment to MSF Principles L2
• Behavioural Flexibility L2
• Stress Management L3
• Results and Quality Orientation L2
• Teamwork and Cooperation L2
• Service Orientation L2.

Remuneration
According to MSF salary scale, plus 13th month allowance equivalent to 1 month of gross salary.