Airport Services Agent at Qatar Airways

In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Accountabilities include:

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
• Assist duty officer to handle company material and records
• Liaison with GHA for quick processing of hotel and transfer passengers
• Work with GHA and ensure  smooth passenger handling
• Assist passengers in regards to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

You will have a minimum High School education or equivalent. To be successful in this role you will require a minimum of 1 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Altea would be desirable.

Successful candidate must be willing to work in shifts including weekends and night shifts.

Fluency in English (Oral and written ) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.

In this role you will deliver excellent service at the airport, helping create a stress free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Accountabilities include:

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
• Assist duty officer to handle company material and records
• Liaison with GHA for quick processing of hotel and transfer passengers
• Work with GHA and ensure  smooth passenger handling
• Assist passengers in regards to entry requirements, visas, residence permits etc.
• Ensure passengers are assisted smoothly through airport facilities
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

You will have a minimum High School education or equivalent. To be successful in this role you will require a minimum of 1 or more years’ proven experience in an Airline or GHA as Passenger Handling and /or Ground Operations staff, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach, have strong decision making skills and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately under pressure. Ability to adapt to an ever-changing environment is essential. You must be proficient in Microsoft Office. Amadeus Reservations and Altea would be desirable.

Successful candidate must be willing to work in shifts including weekends and night shifts.

Fluency in English (Oral and written ) is essential for this role. Knowledge of Amadeus Reservations & DCS will be an added advantage.