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Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
Job purpose 1) To play a leading role in the design and execution of the relevant personal banking segment strategy in order to achieve business objectives i.e. targeted growth for the segment and for Stanbic IBTC bank
2) Ensure appropriate relationship management for the various client segments in Personal Banking to maximize the Banks’ share of clients’ wallet.
Key responsibilities
Segment Insight:
•Develop and maintain an excellent understanding of the personal market: market size, growth, market shares, potential, customer profiles as well as requirements to develop and grow the segment profitably to achieve targeted growth
Segmentation development and execution:
•Assist in the development of product and channel offerings relevant to the Personal Markets
•Responsible for executing the relevant Personal Markets value proposition through a well-designed roll-out plan accompanied by the right solutions to increase adoption amongst branch staff
•Introduce and ensure effective and cost efficient customer communications
Segment Management:
•Provide branch support to achieve Personal Banking business goals in terms of sales and service
•Ensure customer migrations and re-alignment of portfolios to ensure, on an ongoing basis, the consistent application of the Personal Banking value proposition in-country
•Drive the attainment of Personal banking Sales target in terms of volume and value growth whilst also ensuring continuous and sustained growth of contribution and profitability
Success indicators
•Consistent but appropriate Personal Banking CVP across regions
•An increment in market share (vis-à-vis country ambitions)
•Aggressive increase in cross-sell ratios (vis-à-vis country ambitions)
•Highest ranking in any target customer survey in terms of quality of service and value add
Job purpose 1) To play a leading role in the design and execution of the relevant personal banking segment strategy in order to achieve business objectives i.e. targeted growth for the segment and for Stanbic IBTC bank
2) Ensure appropriate relationship management for the various client segments in Personal Banking to maximize the Banks’ share of clients’ wallet.
Key responsibilities
Segment Insight:
•Develop and maintain an excellent understanding of the personal market: market size, growth, market shares, potential, customer profiles as well as requirements to develop and grow the segment profitably to achieve targeted growth
Segmentation development and execution:
•Assist in the development of product and channel offerings relevant to the Personal Markets
•Responsible for executing the relevant Personal Markets value proposition through a well-designed roll-out plan accompanied by the right solutions to increase adoption amongst branch staff
•Introduce and ensure effective and cost efficient customer communications
Segment Management:
•Provide branch support to achieve Personal Banking business goals in terms of sales and service
•Ensure customer migrations and re-alignment of portfolios to ensure, on an ongoing basis, the consistent application of the Personal Banking value proposition in-country
•Drive the attainment of Personal banking Sales target in terms of volume and value growth whilst also ensuring continuous and sustained growth of contribution and profitability
Success indicators
•Consistent but appropriate Personal Banking CVP across regions
•An increment in market share (vis-à-vis country ambitions)
•Aggressive increase in cross-sell ratios (vis-à-vis country ambitions)
•Highest ranking in any target customer survey in terms of quality of service and value add
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