Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 7, 2020
    Deadline: Feb 21, 2020
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are strongly convinced that your home or office space is not complete until you fit it with the right furniture. Whether you are looking for a coffee table, an armchair or an entire collection of furniture, Majeurs Chesterfield sees it as an obligation to deliver nothing short of a stunning range of diverse design choices.
    Read more about this company

     

    Customer Service Personnel

    WHAT ARE WE HIRING?

    • Problem-solving
    • Time management
    • Planning and execution
    • Documenting all customer interactions
    • Developing Standards of customer experience
    • Help Desk Experience
    • Emphasizing Excellence
    • Supports company operations by maintaining & improving overall customer experience

    YOUR CORE RESPONSIBILITIES

    • Oversee all customer service-related issues.
    • Managing incoming calls and product inquiries
    • Documenting & Reporting monthly activities in a concise format to Management
    • Update customers weekly on orders
    • Manage Customers orders documentation
    • Meet with customers regularly by escorting sales managers on field trips
    • Visit project sites to ensure customer satisfaction and job execution
    • Oversee external vendors deliverables
    • Liaise with production management to ensure all information for clients are correct and current
    • Derive at ‘Aftercare’ procedures and processes for all closed clients both old and new
    • Manage showroom appearance and maintenance weekly without fail (close of each day)
    • Learn product names prices, details for prompt information sharing with sales department & prospects enquiries
    • Follow up all delivery schedules to ensure customer satisfaction
    • Set reasonable customer satisfaction goals and work with the various departments to meet them consistently.
    • Interact with customers daily, responding to their questions and guiding them to the appropriate products team & service.
    • Create and implement an effective customer loyalty program.
    • Accomplishes customer service human resource
    • Preparing and completing action plans, initiating production job sheets, productivity, quality, and customer-service standards;
    • Resolving problems by identifying customer service trends.

    REQUIREMENTS

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Familiarity with Microsoft Excel
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • University degree

    REMUNERATION

    N840,000 – N1,200,000

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Majeurs Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail