Customer Service Personnel at Majeurs

WHAT ARE WE HIRING?

• Problem-solving
• Time management
• Planning and execution
• Documenting all customer interactions
• Developing Standards of customer experience
• Help Desk Experience
• Emphasizing Excellence
• Supports company operations by maintaining & improving overall customer experience

YOUR CORE RESPONSIBILITIES

• Oversee all customer service-related issues.
• Managing incoming calls and product inquiries
• Documenting & Reporting monthly activities in a concise format to Management
• Update customers weekly on orders
• Manage Customers orders documentation
• Meet with customers regularly by escorting sales managers on field trips
• Visit project sites to ensure customer satisfaction and job execution
• Oversee external vendors deliverables
• Liaise with production management to ensure all information for clients are correct and current
• Derive at ‘Aftercare’ procedures and processes for all closed clients both old and new
• Manage showroom appearance and maintenance weekly without fail (close of each day)
• Learn product names prices, details for prompt information sharing with sales department & prospects enquiries
• Follow up all delivery schedules to ensure customer satisfaction
• Set reasonable customer satisfaction goals and work with the various departments to meet them consistently.
• Interact with customers daily, responding to their questions and guiding them to the appropriate products team & service.
• Create and implement an effective customer loyalty program.
• Accomplishes customer service human resource
• Preparing and completing action plans, initiating production job sheets, productivity, quality, and customer-service standards;
• Resolving problems by identifying customer service trends.

REQUIREMENTS

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Familiarity with Microsoft Excel
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• University degree

REMUNERATION

N840,000 – N1,200,000