Quality Assurance / Renewals Executive at Total Health Trust Ltd

Job Description

• Generate samples of business data from applications processed.
• Review and generate reports from daily tasks on processed applications.
• Generate and prepare trend analysis report at required frequency (daily, weekly, monthly, quarterly and annually).
• Auditing and follow up on enquiries, issues resolutions and treatment of complaints.
• Auditing of all received correspondences.
• Ensure all errors are identified, escalated and fixed within an allowable timeline within the unit.
• Ensure proper documentation of gaps/ variation identified, root cause and corrective measures for such variations.
• Processing of Renewals for Existing Businesses.
• Vetting of Existing Business Premiums and subscription
• Review the validity and status of Business Subscription
• Reviewed, approved and monitored the implementation and effectiveness of corrective action plans.
• Performed Quality Process Reviews to help ensure that operations in departments are prepared for external inspections and audits.
• Execute audits of work processes and measure quality data for review to ensure finished product complies with quality standards prior to delivery.
• Provide analysis of data and recommend preventative or corrective action to maintain adherence to quality standards
• Identify compliance issues and areas for corrective/preventive action and follow up to assess the proper identification of problem cause and implementation of effective countermeasures.
• Maintains operations by following policies and procedures and reporting needed changes.
• Generate, prepare and present audit report to Manager.
• Carry out any other tasks as assigned.
• Work with other team members in the unit.

Qualifications

• Minimum of a Bachelor's Degree.
• 2-3 years of work experience in related operations

Other Requirements:

• Attention to details, strategic thinking and analysis
• Good communication skills (verbal and written).
• Strong Presentation and Organizational skills.
• Numerical Analysis and Problem Assessment, Judgment and Decision making.
• Timeliness
• Writing
• Multi-tasking
• Compliance
• Teamwork.
• Proficient in Microsoft office suites (word, excel, power point and outlook).