Telemarketing / Customer Service Personnel - (Male) at Banksome Group of Companies

Job Descriptions

• Coordinates the deactivation and activation of members
• Coordinates all routine correspondence and enquires of clients and company using Microsoft outlook.
• Establish client relationships and follow up with client, as needed.
• Produce proposals and International Private Medical Insurance premium quotation for prospective clients
• Produce business letter as may be required
• Review of all existing claims at least once a week
• Provides timely feedback to the Business development manager
• Identify and resolve client complaints and enquires promptly.
• Adheres to all company policies, procedures and business ethics codes
• Ensuring ASL (Anhtony Somefun Limited) remains proactive and responsive to prospective clients
• Maintain a strong work ethic with a total commitment to success each and every day.
• Explain IPMI plans and prices, and answer questions from customers.
• Obtain client's information such as name, address, (many others) and payment method, and enter orders into computers.
• Maintain records of current client accounts.
• Assist to develop content for sales presentations or other materials.
• Assist to schedule hospital appointments for clients.
• Deal with complaints or doubts to safeguard the company’s reputation

Qualifications and Experience

• Bachelor's Degree in Social Sciences, English, Business Administration required. (Insurance is an added advantage)
• 1 - 2 years of experience
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.
• Excellent problem solving and analytical skills.
• Possess strong business acumen.

Additional Information

• Pension
• H.M.O
• Call Allowance