Field Sales Specialist at DHL

Overall Job Purpose

• Wins, retains and develops medium-sized Business Customers as well as MNC’s and CSI Customers;
• Plans and manages medium-sized Business Customers, MNC’s and CSI Customers; Gathers customer and market information to update Product and Trade Lane Management on current conditions

Main Tasks / Key Responsibilities
include but not limited to the following:

• Seeks and prospects for MBC targets to win new customers generally in the 30k – 500k range Net Sales per annum
• Plans and manages medium-sized Business Customers, MNC’s and CSI Customers
• Builds rapport and trust with customers by being informed about customer’s business and the market
• Assesses the type and size of customer needs
• Recommends solutions based on customer needs by using industry knowledge for the customer
• Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Uses networks within the various Sales channels within DP DHL to collaborate on customers, Marketing strategies and offers a full supply chain of services to service customer needs
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for Customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
• Completely uses DGF iSELL
• Transfers SC with high value potential to key account Sales channel and opportunities with lower value to

Qualifications

• First degree in relevant discipline.

Experience:

• Minimum of 3 years’ relevant experience in Forwarding industry is required.

Skills Requirements:

• Extensive knowledge of the Forwarding industry
• Proven success in a Sales role with specific experience in selling to major global customers.
• Excellent analytical skills
• Results driven and attention to details
• Strong structuring skills
• Excellent negotiation skills
• Strong problem-solving mentality
• Excellent written, verbal and presentation skills