Customer Service Officer at Find A Job In Africa

Description :    

• Key Roles and Responsibilities;
• ? Receive and attend to customers
• ? Track orders and delivery
• ? Answer phone calls from customers
• ? Maintain records and reports.
• ? Communicate customer requests and complaints to management
• ? Participate in marketing and sales events
• ? Any other tasks as assigned from time to time by manager.

Required Competencies and Attributes:

• ? Must be a good team player, must be innovative and proactive
• ? Must be customer service oriented
• ? Technology savvy
• ? Good people skill with ability to communicate effectively

Qualification:

• Minimum of 1 (one) year work experience in customer service
• Conversant with e-commerce
• Possess online buying experience & be familiar with USA & UK sites
• Excellent communication skills
• Target driven and proactive