Front Office Administrator (Software Solutions) at eRecruiter Nigeria

Details:

BUSINESS FUNCTION:

As Front Officer Administrator, you will be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties. This may include organizing files, scheduling appointments, writing copy, proofreading, receiving guests and Telesales & marketing.

YOUR KEY ACCOUNTABILITY: SALES + CUSTOMER SUPPORT

• Understanding the company product and services
• To acquire and build skill-set across several units.
• Source for New leads and develop stronger relationship with them
• Contribute to build revenue to the business
• Proper record keeping.
• Build Brand Value and enhance relationships with our customers by your interactions collaborations and events.
• To comply with the company's internal process & policies

YOUR ROLE/RESPONSIBILITIES:

• Take ownership of clients
• Handling incoming calls and other communications.
• Managing filing system.
• Recording information as needed.
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.
• Organizing travel by booking accommodations and reservations needs as required.
• Coordinating events as necessary.
• Maintaining supply inventory.
• Maintaining office equipment as needed.
• Aiding with client reception as needed.
• Experience as a virtual assistant.
• Creating, maintaining, and entering information into databases.
• Generating Leads
• Telesales and Marketing
• Send out email newsletters on our products
• Coordinate and organize department activities and functions like meetings; schedule, obtain use of rooms, and set up the rooms and equipment to be used.
• File documents; develop and modify filing practices – this includes the usage of electronic in addition to paper records
• Perform data gathering and research activities and provide reports or summaries of information collected
• Assess the needs of customers and provide information concerning the services, procedures, and guidelines of the firm
• Handle requests and transactions, or direct the matter or person to the proper department

KEY REQUIREMENTS

• 2 years+ relevant experience in similar engagements.
• Experience from a Software Solutions firm is a plus
• Good written and verbal communication skills
• Good Analytical skills.
• Self-driven and highly ambitious
• Results-orientated & the ability to handle pressure
• Relationship building & management skills
• Understanding of competitive positioning
• Comfortable with tight deadlines

PERSONAL ATTRIBUTES AND SKILLS REQUIRED:

Skills and knowledge

• Able to use company tools and methodology to effectively deliver your job functions
• Good client relationship building and engagement skills.
• Other Competencies
• Able to work well in teams
• Able to work independently
• Good creative and innovative skills
• Display a learning orientation
• Able to drive passionately for client satisfaction