Male Front Office Officer (Guest Service Agent) at Janchine Nigeria Limited

Job Descriptions

• As a hotel receptionist, your main duties would include:
• Dealing with bookings by phone, e-mail, letter, fax or face- to-face.
• Completing procedures when guests arrive and leaves.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests.
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items).
• Answering questions about what the hotel offers and the surrounding area.
• Dealing with complaints or problems.

Qualification and Experience

• Candidates should possess OND/HND qualification
• Minimum of 3years as a Hotel receptionist.

Skills:

• Excellent written and spoken communication skills.
• Strong customer service skills. Friendly and professional telephone manner.
• Ability to adapt to different guests.
• Patience and tact.
• Ability to stay calm under pressure and look after several things at once.
• Good problem solving skills. Ability to use computerized technology.
• Methodical approach to your work.
• Accuracy and attention to detail.