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  • Posted: Sep 2, 2019
    Deadline: Not specified
  • As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of ...
    Read more about this company

    Head, Customer Team (CT)


    • To lead and manage the Customer Team (CT) for Other Operators in Nigeria (these are all telecom operators excluding MTN and Airtel; those are handled by regional CT’s), to deliver Nokia products and services to these customers, manage customer satisfaction as well as achievement of Nokia’s key performance indicators.
    • As a senior sales professional, the CT Head is responsible for the end to end management of the CT, including Sales, operations, stakeholder relationship management, internal processes.

    Main Responsibility Areas

    • Further develop strong relationships with the customer, including CXO level, to enable successful positioning and sales of Nokia products and services.
    • Be responsible for the business strategy as well as the coordination of Nokia contacts with the customer.
    • Develop and articulate the overall sales strategy and lead account planning focused on key market segments.
    • To maintain effective internal communications and networks with appropriate stakeholders and to galvanize support, maximize Nokia’s effectiveness and meet customer expectations.
    • Accountable for business execution, operations, post sales and managing the account including all internal processes (e.g. strategy, demand planning, project execution, sales and resource management.
    • Provide team leadership, in particular the account managers in the CT, ensuring that they have appropriate skills, training and knowledge to position and to position the value of Nokia’s products/services/solutions to the customers, ensuring that the CT works efficiently.
    • Proactively provides opex, inventory and credit control.
    • Ensures compliance with Nokia risk management, SOX/policies, procedures and reporting for the account.

    Interfaces and Reporting:
    Works closely with:

    • BG functions: Pre-sales, HoS, Delivery
    • Head of Technologies
    • Strategy & Sales Ops
    • Pricing Management
    • Legal
    • F&C


    • At least 10+ years relevant experience
    • Telecoms or IT background is a must
    • Proven track record in business development
    • Relevant university degree in telecommunications, technical, business or similar qualification.
    • Strong leadership profile with presence and credibility in the market
    • Systematic thinker and a winning mindset

    Key Competencies:

    • Strong Leadership skills to be able to lead the Customer Team and all support functions.
    • Solid experience in handling accounts/customers of comparable size and complexity.
    • Deep understanding of Nokia's product & solution and overall telecommunications market, trends and related regulations.
    • Strong negotiation, communication and good interpersonal skills.
    • Ability to have a good understanding of the customer’s business/competitive situation/strategy and an understanding of the drivers of customer profitability to drive Nokia business targets for the CT
    • Ability to build strong relationships with influential stakeholders in the market
    • Develop/execute strategies addressing all stakeholders
    • Ability to provide leadership and guidance during critical deal making process and collaboration with BGs
    • Financial and risk management skills to support forecasting and the qualification of opportunities
    • Experience with contract management, financial terms and conditions
    • Good understanding of project management

    Method of Application

    Interested and qualified? Go to Nokia Nigeria on to apply
  • Send your application

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