Job Summary
We are seeking a results-driven and strategic professional to lead our Payment Services Department. The ideal candidate will be responsible for sourcing, collating and high-level evaluation of product concepts and requirements.
To grow and acquire customer base (merchant acquisition, microfinance banks, neo-banks, non-bank Financial Institutions, e-commerce and other commercial and corporate business) base and grow transaction counts and volume from time to time.
Manage sales strategies and the various platforms used to conduct digital sales and increase market share from time to time.
This role requires strong business development expertise, leadership capability, and a deep understanding of the digital payments and e-commerce ecosystem.
Key Responsibilities
Merchant Services
- Drive income generation and deposit mobilization through innovative initiatives.
- Lead merchant acquisition and onboarding, including identification and onboarding of billers and strategic partners.
- Develop and manage client relationships to win new businesses and grow existing portfolios.
- Ensure efficient deployment and maintenance of POS terminals, including reporting on revenue performance.
- Design and implement strategies to increase product penetration and market share.
- Identify and evaluate new business opportunities across channels and sectors.
- Train relationship teams and merchants on electronic payment solutions.
- Provide insights and guidance on sales lead quality and market performance.
- Collaborate with internal teams (Settlement, IT, Clearing, etc.) to ensure seamless operations.
- Develop and execute marketing strategies and operational plans to achieve revenue growth targets.
- Maintain strong relationships with key clients and stakeholders, setting and monitoring performance targets.
- Manage third-party vendors, including TPPs and PTSPs, to ensure optimal service delivery.
- Conduct industry research and market analysis to identify growth opportunities.
- Stay updated on digital financial services trends, competitor activities, and customer expectations.
E-Commerce
- Develop and drive strategies to acquire and grow merchants on the bank’s e-commerce platforms.
- Create innovative digital solutions tailored to market needs.
- Grow client wallet share through effective relationship management.
- Lead online marketing initiatives and digital campaigns.
- Oversee user experience (UX), including site navigation, content, and campaigns.
- Develop engaging content for web, social media, and digital platforms.
- Ensure proper design, development, and testing of online solutions.
- Analyze e-commerce performance, traffic, and campaign effectiveness.
- Develop strategies leveraging sales insights and emerging trends to boost online revenue.
- Optimize digital platforms to transform social media channels into revenue-generating platforms.
Process, Control & Operations
- Ensure effective use of internal control systems to minimize operational risks and losses.
Leadership
- Lead and motivate the team to achieve consistent profitability and KPIs.
- Conduct regular performance and productivity reviews.
- Build and sustain a strong talent pipeline.
- Align team execution with the bank’s digital transformation strategy.
Relationship Management
- Drive customer service excellence across all touchpoints.
- Foster a customer-centric culture leveraging technology.
- Ensure high levels of customer satisfaction, measured through feedback and surveys.
Governance & Compliance
- Maintain strong awareness of the regulatory environment and ensure compliance.
- Deliver effective governance and engage regulators in a transparent and cooperative manner.
EXPERIENCE:
- Minimum of 10 years post-graduation experience in Banking, Mobile Money, Aggregators, Telcos, FMCG, Micro Finance, Banking/Financial Services sectors.
METHOD OF APPLICATION:
Interested and qualified candidates should forward their CV to: recruitment@hopepsbank.com using the position as subject of the email.
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