Analyst, Fraud Investigations at MTN Nigeria

Job Description

• Provide expert assessments, analytics, monitoring and reporting on fraud investigations and forensics, within the policies, procedures and standards set for Fraud Risk Management; and to report to the manager/senior manager
• Recommend additional tools and methods that could be deployed in combating breaches to MTNN policies, processes and procedures
• Prioritise high fraud risk assessment and investigation, ensure correct process is followed in order to establish a good understanding of the fraud incidents and root causes and use this information to provide meaningful reporting to management.
• Conduct investigations and forensic procedures, in collaboration with third parties where applicable, on high priority fraud incidents to ensure that those incidents are dully and thorough analysed in a timely manner.
• Participate in the planning investigation/assessments into fraud risks.
• Compile all relevant documentation detailing fraud investigation and findings, ensuring that the report adequately describes the root causes, impact and possible risk mitigations.
• Use statistical data and other means of analysis for forensic audit investigations to support line analysis activities, providing meaningful information that will assist in preventing future incidents.
• Monitor the status of recommendations made from the fraud investigation report, and provide timely feedback to manager.
• Monitor the adherence to the defined fraud investigation and forensic framework, and make the appropriate escalations if necessary.
• Ensure fraud investigations are aligned to policies, procedures and standards to mitigate identified fraud risk.
• Provide suggestions to enhance fraud investigation policies, procedures and standards.
• Assist in performing Quality Assurance assessments in relation to OPCO Forensic Services units and investigations performed.
• Resolve customer issues within the scope of existing service level agreements.
• Assesses the level of risk and makes decisions which directly impact the customer experience and risk to MTNN
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Condition:

• Normal MTNN working conditions

Experience & Training
Experience:

• Minimum of 3-7 years which includes:
• Minimum of 3 years’ experience in an area of specialisation
• Experience working in a small to medium organization

Minimum Qualification

• BSc, BTech or HND