Office 365 Subject Matter Expert at Tek Experts

Description

• Do you have a passion for training and mentoring? Do you have a deep knowledge of Microsoft Exchange and its interaction with Active Directory?
• Do you have a strong Microsoft Office 365 experience? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• Due to expansion, we are hiring several Office 365 subject matter experts (SME) who will help upskill our  support colleagues to solve complex support requests.
• As a SME, your role brings together the technical competencies of Microsoft products and management in the areas of incident, change, problem, capacity and configuration management plus people development.
• Working with our support teams, quality assurance team and training and development department, you will have accountability to ensure Tek Experts is sufficiently trained and supported when answering technical customer queries from clients and their customers.

Duties and Responsibilities

• Plan, create and deliver training in person for our teams and supporting content for our learning management system
• Collaborate with the training and development tStart fulfilling your dreams
• If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Job Description

• Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of Office 365 Technical Support Engineers.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
  

What we’re looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Competences

• Basic knowledge of cloud computing technologies: Microsoft Azure, Active Directory and DNS, Windows Servers, Virtualization
• Basic understanding of Exchange, Outlook Skype for business, OneDrive and SharePoint with effective trouble-shooting skills is an advantage
• Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
• Passion for technology and learning
• Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
• Be able to think out of the box

• eam to ensure success of any training completed and update where necessary
• Identify, train, manage and develop client facing technical leads
• Meet with engineers weekly, review what works well and what needs improvement
• Work with operations manager for project needs, new implementations, and on team training, and new hire/selection
• Work with our team towards Microsoft certifications, develop additional content creation for our engineers
• Compile entry level, technology lead feedback on current processes
• Support talent acquisition and operational leaders to select and interview new team members

Skills and Competences

• Office 365 knowledge - Deep knowledge and proficiency of Microsoft Exchange and its interaction with Active Directory and a desire to share that knowledge with others
• Extensive knowledge of Office - specifically as it relates to Skype for Business, mobile suites, and One Drive
• Strong relationship management - A collaborative nature and act as a technical advisor in strategic committees
• Clear communicator - Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
• Effective business management - An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solve

We Offer
In return, we offer you:

• An excellent remuneration package
• Prestigious offices all around the world
• Friendly working atmosphere
• Continuous professional development and certification programs
• A commitment to offer you career development opportunities to meet your full potential