IT Manager at British Council

The Role Purpose

• To provide visible, collaborative management of the IT function within the British Council main offices in Nigeria, especially the Lagos & Kano offices, being accountable to the IT team to carry out day-to-day delivery of IT services, providing technical support and ensuring services are consistent with Global IS and security standards. 
• To ensure that IT services meet the requirements of business operations, corporate standards and Service Level Agreements.

Main accountabilities but not limited to the following
IT Management:

• Oversee and ensure the IT infrastructure in Lagos & Kano offices are fit-for-purpose, effective and that contingencies are in place to manage risks
• Support the delivery of IT projects, as per the business needs and in line with the strategy.
• Support maintenance of security and integrity of IT systems, GIS and non-GIS, meeting IGRM minimum standards.
• Develop and agree the annual IT budget and procure following corporate finance, procurement and risk management standards.

Global Service Desk (GSD) and Service Now (SNOW):

• Manage the relationship with GIS and the GSD to ensure effective management of Local IT Group assigned incidents
• Ensure management of incidents is within the agreed SLAs
• Be able to identify complex enquiries that require resolution or escalation
• Ensure effective management of service requests/changes in line with GSD and agreed SLAs.

Compliance:

• Manage the process for ensuring British Council IT policies and standards are adhered to
• Manage the process for maintaining British Council standards to IT security, disposal of IT equipment, software licences, antivirus updates, usage of IT services and FO/BO conformance.

IT Team Management:

• Line manage IT Support Officer(s) as appropriate.
• Delegate tasks effectively to the IT Team, following up to engender learning and development.
• Ensure Facilities colleagues that provide an oversight and support function in Kano and Port Harcourt are well supported to carry out their roles
• Ensure the Performance Management process is undertaken to corporate standards and that the team is developed to ensure appropriate motivation, collaboration, and effective delivery.

Requirements of the role

• Proficiency in English to at least B2 in all four skills
• MCP Windows 2016
• 3 years’ experience as an IT Personnel/ Orientation.