Process and Training Development Specialist at Human Capital Partners (HCP)

Responsibilities

• Conduct training needs analysis to identify and drive suitable initiatives across the core business Key Performance Indicators (KPIs)
• Design overall training and scalable development plan that addresses the need and expectations of the business
• Analyze and review business processes and ensure updated training on every process change
• Interphase with technology team and lead user experience test before deployment
• Develop the Standard Operating Procedures (SOPs) in collaboration with the operations team
• Develop different end to end training materials

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 4 years’ experience designing and executing training program
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills
• Technology savvy, having ability to learn fast and comfortable with different technology platforms.
• Creative, problem solving and interpersonal skills
• Unconventional adaptable capacity development skills
• A process-oriented, data driven and agile trainer who has a knack for getting things done
• A change agent and influencer with strong research orientation