Job Vacancies at a Technology Enabled Logistics Firm - Human Capital Partners (HCP)

Responsibilities

• Understand customers’ needs and develop plans to address them
• Resolve customers’ complaints quickly and effectively
• Identify key staff in client companies to cultivate profitable relationships
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, delivery, payment and customer service processes
• Manage customer business communication and collaborate to ensure customer satisfaction
• Handle and follow-up with customers’ invoice and payment
• Handle daily, weekly and monthly reconciliation issues with customers

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 5 years Sales/ Marketing experience
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• High self-organisation and self-motivation
• Process driven and goal oriented with ability to work under little or no supervision
• A change agent and influencer with strong research orientation

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Responsibilities

• Conduct training needs analysis to identify and drive suitable initiatives across the core business Key Performance Indicators (KPIs)
• Design overall training and scalable development plan that addresses the need and expectations of the business
• Analyze and review business processes and ensure updated training on every process change
• Interphase with technology team and lead user experience test before deployment
• Develop the Standard Operating Procedures (SOPs) in collaboration with the operations team
• Develop different end to end training materials

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 4 years’ experience designing and executing training program
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills
• Technology savvy, having ability to learn fast and comfortable with different technology platforms.
• Creative, problem solving and interpersonal skills
• Unconventional adaptable capacity development skills
• A process-oriented, data driven and agile trainer who has a knack for getting things done
• A change agent and influencer with strong research orientation

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Responsibilities

• Ensure adherence to appropriate order flow and service-level agreements
• Communicate with all interfacing team and customers in a professional and concise manner
• Manages customers order from end to end
• Track and report order statuses while making sure orders ship are without issue
• Research and resolve chargebacks from customers to prevent future occurrences

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years Order management/ supply chain operations experience
• Excellent use of Microsoft Office applications
• Process driven, organised and customer-centric
• Good time management, analytical and critical thinking skills
• Excellent written and oral communication skills

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Responsibilities

• Maintain records of receipt and issuance of operations items to the end users
• Reconciliation of physical stock with the computer records
• Properly stock items for easy retrieval
• Carry out stock count/ audit as often as possible
• Develop, maintain and adopt the best operational procedure for inventory control

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 3 years inventory control experience
• Strong understanding and experience of cycle count and stock taking
• Excellent communication skills
• Strong knowledge of excel/ google sheets and ease with a variety of tech platforms, including inventory tool and reporting

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Responsibilities

• Answer, screen and direct telephone calls
• Take and relay messages
• Receive visitors
• Deal with queries from public and customers
• Provide general administrative and clerical support
• Receive and sort mail and deliveries
• Schedule and maintain appointment diary where required
• Organise conference and training room bookings
• Tidy and maintain the reception area

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 1 year administrative/ clerical experience  
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skill
• Active listening skills and customer centric nature

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Responsibilities

• Screen and vet candidates with law enforcement agencies and/ or private agencies
• Create courier personnel profile on the company platform
• Update and maintain all required documentation on the company platform
• Create courier personnel’s wallet account
• Issue kits and starter packs to documented personnel

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years related experience as a documentation/ in-processing officer
• Excellent use of Microsoft Office applications
• Ability to demonstrate initiative and proactive approach to problem solving.
• Excellent written and oral communication skills

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Responsibilities

• Screen and vet candidates with law enforcement agencies and/ or private agencies
• Give sound recommendations in relations to individual vetting status
• Develop and document all security vetting procedures in order to meet the company need
• Provide strategic direction for background check activity within the organisation to ensure that current and future needs of the organisation are met
• Liaise with law enforcement agencies for document verifications
• Vet all documents/ information provided by courier personnel before onboarding

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years related experience as a Documentation/ Vetting Officer
• Excellent use of Microsoft Office applications
• Ability to demonstrate initiative and proactive approach to problem-solving
• Excellent written and oral communication skills

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Responsibilities

• Manage real-time fleet capacity
• Lead communications with the fleet for ongoing orders
• Give structured and actionable feedback to the Head, Fleet Management
• Ensure smooth operations by ensuring that couriers are available for order fulfilment
• Manage fleet tracking and oversee prompt servicing of customer requests
• Ensure all couriers adhere to the company’s regulations, service-level agreements and standard operating procedures
• Monitor and ensure fleet operations follow local rules and regulations

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years Fleet management experience
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills

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Responsibilities

• Provide support to live operations while ensuring that queries are promptly resolved
• Provide support that ensures orders are delivered in excellent condition
• Answer customer inquiries via phone, email and in person
• Maintain and update customers database, including notes about interactions
• Prepare reports about customer queries
• Make recommendations to management to improve customer experience

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years customer service/ support experience in delivery operations
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills