Customer Support Officer at Human Capital Partners (HCP)

Responsibilities

• Provide support to live operations while ensuring that queries are promptly resolved
• Provide support that ensures orders are delivered in excellent condition
• Answer customer inquiries via phone, email and in person
• Maintain and update customers database, including notes about interactions
• Prepare reports about customer queries
• Make recommendations to management to improve customer experience

Requirements

• A first degree in any discipline from a reputable institution
• Minimum of 2 years customer service/ support experience in delivery operations
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills