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  • Posted: Jun 6, 2019
    Deadline: Jun 30, 2019
  • LORACHE LIMITED is a marketing management, Human Capital development and Business Process & Strategist consultancy outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. LORACHE deals in sales and marketing consultancy and training organisation working across multiple industries, including the consumer goo...
    Read more about this company

    Customer Service - Technical Support


    • Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for customers


    • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
    • Ensuring agents understand and comply with all call center objectives performance standards, and policies.
    • Coaching and cultivate the knowledge and skills to provide excellent service to customers.
    • Answering agents questions regarding best practices or difficult calls.
    • Identifying operational issues and suggesting possible improvements.
    • Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective actions, if necessary.
    • Preparing reports and analyzing data to assist management as they determine call center goals.
    • Working with other supervisors and management team members to support agents and maximize customer satisfaction
    • Emphasis on first level trouble shooting and concern redressal
    • Maintain and build lasting customer relationships by ensuring concern attended are resolved
    • Build customers’ interest in products and services for all queries been attended
    • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
    • Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
    • Answers questions and recommends corrective services to address customer complaints.
    • Determines work procedures, prepares work schedules and expedites workflow.
    • Study and standardizes procedures to improve efficiency of subordinates.
    • Maintains harmony among workers and resolves grievances.
    • Prepares composite reports from individual reports by subordinates.
    • Reviews PBX data to monitor the customer experience and subordinate statistics


    • Leadership Skills
    • Time Management.
    • Problem Solving.
    • Customer/Client Focus.
    • Computer knowledge
    • Analytical and efficient
    • Internet and Tech savvy
    • Customer query resolving skills
    • Sales Acumen
    • Customer focus
    • Excel knowledge (Must)


    • Must be a graduate with 3 - 5 years experience on customer care supervisory role.

    Language Speaking:

    • Fluent in Hausa, Igbo, Yoruba and English.

    Method of Application

    Interested and qualified candidates should forward their Resume /CV to: and Using the position and location applied for as subject of the mail.

    Note: Only shortlisted candidates will be contacted.

  • Send your application

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