You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Customer Service - Technical Support at Lorache Consulting Limited

  • Posted on: 6 June, 2019 Deadline: 30 June, 2019
  • View Jobs in ICT / Telecommunication View All Jobs at Lorache Consulting Limited
  • Subscribe to free job alerts
  • Lorache Group - Our client, an Internet Service Provider (ISP) with large base of customers across different locations in Nigeria and beyond have an opening in the capacity below:

    Customer Service - Technical Support



    • Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for customers


    • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
    • Ensuring agents understand and comply with all call center objectives performance standards, and policies.
    • Coaching and cultivate the knowledge and skills to provide excellent service to customers.
    • Answering agents questions regarding best practices or difficult calls.
    • Identifying operational issues and suggesting possible improvements.
    • Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective actions, if necessary.
    • Preparing reports and analyzing data to assist management as they determine call center goals.
    • Working with other supervisors and management team members to support agents and maximize customer satisfaction
    • Emphasis on first level trouble shooting and concern redressal
    • Maintain and build lasting customer relationships by ensuring concern attended are resolved
    • Build customers’ interest in products and services for all queries been attended
    • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
    • Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
    • Answers questions and recommends corrective services to address customer complaints.
    • Determines work procedures, prepares work schedules and expedites workflow.
    • Study and standardizes procedures to improve efficiency of subordinates.
    • Maintains harmony among workers and resolves grievances.
    • Prepares composite reports from individual reports by subordinates.
    • Reviews PBX data to monitor the customer experience and subordinate statistics


    • Leadership Skills
    • Time Management.
    • Problem Solving.
    • Customer/Client Focus.
    • Computer knowledge
    • Analytical and efficient
    • Internet and Tech savvy
    • Customer query resolving skills
    • Sales Acumen
    • Customer focus
    • Excel knowledge (Must)


    • Must be a graduate with 3 - 5 years experience on customer care supervisory role.

    Language Speaking:

    • Fluent in Hausa, Igbo, Yoruba and English.

    Method of Application

    Interested and qualified candidates should forward their Resume /CV to: and Using the position and location applied for as subject of the mail.

    Note: Only shortlisted candidates will be contacted.

  • Recent Jobs from Lorache Consulting Limited
  • View jobs posted the same day by this employer in a single thread »
  • Account / Internal Audit Officer at Lorache Consulting Limited
  • Revenue Assurance & Internal Audit Executive at Lorache Consulting Limited
  • Know More About Lorache Consulting LimitedSimilar Jobs
  • Subscribe to free job alerts
  • Customer Service Agent at GUO Transport Company Limited
  • Telemarketer at Mwanga
  • Customer Service Intern at Barter.NG
  • Front Desk Administrator at Chelis Education Consult Limited
  • Front Desk Officer at Nextzon Business Services Limited
  • Front Desk/Customer Service Personnel at African Industries Group - AIG
  • Contact Center Agent (Hausa Speaking) at Workforce Management Centre
  • Customer Support Executive at SENRI Limited
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
Send your application through

Yahoomail Gmail Hotmail