Relationship Manager at DET Consulting Limited

Job Summary

• The Relationship Manager will be responsible for building and maintaining strong customer relationships, identifying business opportunities, and converting relationships into profitable business for the Bank.

Key Responsibilities

• Acquire and sustain retail and commercial customer accounts.
• Build and maintain a strong database of existing and prospective customers.
• Identify customer needs and recommend suitable products and services.
• Review and analyze credit applications in line with the Bank’s policies.
• Manage assigned credit portfolios and monitor credit quality.
• Develop and maintain strong customer relationships through calls and physical marketing visits.
• Resolve customer complaints and ensure customer satisfaction.
• Support customers through the account opening process.
• Drive sales, cross-selling, revenue growth, and customer retention.
• Prepare accurate and timely activity and performance reports.
• Support loan recovery and other assigned business development activities.

Requirements

• First Degree or equivalent.
• Minimum of 4 years’ cognate experience as a Relationship Manager.
• Strong credit knowledge and understanding of the market.
• Excellent product knowledge.
• Impressive customer/contact network.
• Strong negotiation and interpersonal skills.
• Excellent customer service orientation.
• Must be sales-driven and result-oriented.
• Ability to demonstrate persistence, initiative, creativity, and innovation.
• Good computer skills.
• Excellent spoken English.
• Ability to work effectively as a team player.