Fresh Jobs at Lorache Group

Job Responsibilities

• Ensuring proper accounting of fixed asset transactions
• Conduct regular fixed asset physical verification exercise
• Ensuring that fixed asset register is always reconciled with physical asset verification
• Goods receipt: goods receipt into restricted store
• Goods receipt into asset register
• Capitalization of Asset under construction
• Asset transfer
• Asset disposal
• Asset scrapping
• Depreciation.

Relevant Qualifications

• B.Sc / HND or its equivalent in Accounting
• ICAN or ACCA is an advantage
• Good excel skills
• Good interpersonal skills
• Inclination to learn and grow
• Minimum of 4 years experience in an Accounting job is required
• Team player.

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Summary

• Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for customers

Deliverables

• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives performance standards, and policies.
• Coaching and cultivate the knowledge and skills to provide excellent service to customers.
• Answering agents questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities and taking corrective actions, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction
• Emphasis on first level trouble shooting and concern redressal
• Maintain and build lasting customer relationships by ensuring concern attended are resolved
• Build customers’ interest in products and services for all queries been attended
• Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
• Monitors service calls to observe employee demeanor, technical accuracy and conformity to company policies.
• Answers questions and recommends corrective services to address customer complaints.
• Determines work procedures, prepares work schedules and expedites workflow.
• Study and standardizes procedures to improve efficiency of subordinates.
• Maintains harmony among workers and resolves grievances.
• Prepares composite reports from individual reports by subordinates.
• Reviews PBX data to monitor the customer experience and subordinate statistics

Requirements

• Leadership Skills
• Time Management.
• Problem Solving.
• Customer/Client Focus.
• Computer knowledge
• Analytical and efficient
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen
• Customer focus
• Excel knowledge (Must)

Qualifications:

• Must be a graduate with 3 - 5 years experience on customer care supervisory role.

Language Speaking:

• Fluent in Hausa, Igbo, Yoruba and English.

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Job Summary
Revenue Assurance:

• To support and deliver in the execution of the cost and revenue assurance for all products and services relating to all the revenue streams
• Production and analysis of end to end reconciliation from source, though to billing and ensuring that all events are received and processed in a timely, complete and accurate manner.
• To develop, improve and support automation and efficiency of all required business process and revenue assurance models for all products and services related to all revenue streams
• To work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams.
• Analyze and report clearance of exceptions from all provisioning and billing systems
• To provide comprehensive revenue risk analysis to drive internal improvements through prioritization of tasks or resolution activity to mitigate risks.
• Support in fraud management control frame work for reducing fraud activities
• Prepare and submit monthly report on the activities carried out Perform any other duties assigned.

Internal Audit:

• Assist in analyzing existing process and strengthen the same
• Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc.
• Assist in reviewing the reliability and integrity of financial information and the means used to identify, measure, classify and report such information.
• Prepare and present reports that reflect audit’s results and document process Follow up on action points for effective closure and documenting the same.
• Conducting surprise checks and report on the various activities
• Identify control / procedural variances and recommend risk aversion measures and cost savings.
• Prepare and submit monthly report on the activities carried out
• Perform any other duties assigned.

Key Requirements

• Minimum 3 to 4 years of similar role within financial environment, technology, telecom or financial sector
• Chartered Accountant ACA or ACCA
• Attention to detail and financial impact
• Willingness to keep hands on clay
• Very strong analytical and problem solving skills
• Good communication skills Good and positive attitude.
• Well versed with MS office especially with Microsoft Excel and Microsoft Access. Knowledge of SQL shall be an added advantage
• Dedicated and self-motivated able to communicate to all levels and influence change, results driven
• Ability to manipulate large amounts of data and to compile detailed reports
• High attention to detail and excellent analytical skills.